Field Operations Supervisor

Arizona State University•Tempe, AZ

6d•$51,500 - $59,000•Onsite

About The Position

The Field Operations Supervisor manages field operations for Arizona State University Parking and Transportation Services. The role supervises employees, monitors expenditures and revenue, prepares operational reports, develops procedures, and helps ensure the reliable operation and maintenance of parking equipment and vehicles. It also provides staff training, resolves operational issues, and supports customer service and parking enforcement activities. The position is based at the Tempe campus and works an overnight schedule, Tuesday through Saturday, from 10:00 p.m. to 6:30 a.m. Work takes place indoors and outdoors in varying weather conditions and includes support for evening, night, weekend, holiday, and major university event parking operations. The role may require driving and requires a valid U.S. driver’s license of the appropriate class and required endorsements throughout employment. Applicants must be eligible to work in the United States; ASU will not sponsor this position.

Requirements

Bachelor’s degree and three years of experience appropriate to the area of assignment or field; or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Valid U.S. driver’s license of the appropriate class and required endorsements throughout employment; driving may be required.
Eligibility to work in the United States; ASU will not sponsor this position.
Ability to work the Tuesday–Saturday overnight schedule, 10:00 p.m.–6:30 a.m.
Ability to work indoors and outdoors in varying weather conditions, including extreme heat, cold, and rain.
Ability to frequently walk, stand, climb stairs, bend, and perform physical activities for extended periods.
Ability to lift and carry materials weighing up to 35 pounds.
Ability to operate university vehicles, golf carts, and department equipment.
Ability to use two-way radios, handheld technology, parking equipment, and other communication devices.
Ability to use a computer and standard office equipment for prolonged periods.
Ability to support parking operations during evenings, nights, weekends, holidays, and major university events.

Nice To Haves

Experience in ASU Parking and Transportation Services operations.
Experience with parking enforcement, dispatch, field services, customer service, or parking event operations.
Experience supervising employees in a fast-paced operational environment.
Experience coordinating large-scale special events.
Experience using AIMS, Amano, Genetec, or comparable parking management systems.
Experience operating parking access and revenue control equipment.
Experience with Microsoft Office Suite, Workday, and other business software.
Experience taking electronic payments and reconciling revenue.
Experience serving as a Department Time Administrator or in an equivalent payroll or timekeeping role.
Experience with recruitment, onboarding, employee training, and performance management.
Demonstrated ability to lead multiple teams across varying shifts and operational functions.
Demonstrated customer service experience.
Experience maintaining accurate records and preparing operational reports.
Excellent communication skills, with strong attention to grammar and detail.
Demonstrated ability to make sound decisions under pressure while managing multiple priorities.
Valid U.S. driver’s license with an acceptable motor vehicle record.

Responsibilities

Supervise the activities of subordinate employees.
Track and monitor expenditures against budget allocations.
Prepare and submit reports on area operations, including money collected, expenditures, equipment status, passenger statistics, and citations.
Conduct briefings at the beginning of parking enforcement officer shifts.
Develop policies and procedures for supervised areas and obtain management approval when appropriate.
Inspect vehicles; schedule and monitor maintenance; and order repairs or maintenance for parking meters, gate access arms, card readers, and vehicles.
Monitor and check the collection, recording, and deposit of money collected from meters.
Evaluate and resolve problems raised by staff or others.
Provide advice or consultation to groups or personnel, such as the Parking Appeals Board.
Train new personnel and provide training materials and leadership to others involved in training.
Support parking operations during evenings, nights, weekends, holidays, and major university events.
Enforce departmental policies regarding parking operations, attendance, revenue handling, safety, and customer service.
Adhere to University safety policies and procedures.