Field Operations Supervisor

Arizona State University•Tempe, AZ

5d•Onsite

About The Position

The Field Operations Supervisor manages field operations for Arizona State University Parking and Transportation Services. The role supervises employees, monitors budgets and revenue, prepares operational reports, and supports parking enforcement, equipment maintenance, collections, customer service, and special events. The supervisor develops procedures, resolves operational and staff issues, advises university groups, and trains personnel. This is an overnight position scheduled Tuesday through Saturday, 10:00 p.m. to 6:30 a.m. Work takes place indoors and outdoors in varying weather conditions and includes supporting parking operations during evenings, nights, weekends, holidays, and major university events. The position is based at the Tempe campus and may require driving university vehicles and equipment.

Requirements

Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training providing comparable knowledge, skills, and abilities.
Valid U.S. driver's license of the appropriate class and required endorsements, with an acceptable motor vehicle record.
Eligible to work in the United States; ASU will not sponsor this position.

Nice To Haves

Experience in ASU Parking and Transportation Services operations.
Experience with parking enforcement, dispatch, field services, customer service, or parking event operations.
Experience supervising employees in a fast-paced operational environment.
Experience coordinating large-scale special events.
Experience using AIMS, Amano, Genetec, or comparable parking management systems.
Experience operating parking access and revenue control equipment.
Experience with Microsoft Office Suite, Workday, and other business software.
Experience taking electronic payments and reconciling revenue.
Experience serving as a Department Time Administrator or in an equivalent payroll or timekeeping role.
Experience with recruitment, onboarding, employee training, and performance management.
Ability to lead multiple teams across varying shifts and operational functions.
Demonstrated customer service experience.
Experience maintaining accurate records and preparing operational reports.
Excellent communication skills with strong attention to grammar and detail.
Ability to make sound decisions under pressure while managing multiple priorities.

Responsibilities

Supervise the activities of subordinates.
Track and monitor expenditures against budget allocations.
Prepare reports on area operations, including money collected, expenditures, equipment repairs, passenger statistics, and citations, and submit them to the manager.
Conduct briefings at the beginning of parking enforcement officer shifts.
Develop policies and procedures for supervised areas and obtain management approval when appropriate.
Inspect vehicles and schedule and monitor maintenance; order repairs or maintenance for parking meters, gate access arms, card readers, and vehicles.
Monitor and check the collection, recording, and deposit of money collected from meters.
Evaluate and resolve problems presented by staff or others.
Provide advice or consultation to groups or personnel, such as the Parking Appeals Board.
Train new personnel and provide training materials and leadership to others involved in training.
Support parking operations during evenings, nights, weekends, holidays, and major university events.
Adhere to University safety policies and procedures and enforce departmental policies regarding parking operations, attendance, revenue handling, safety, and customer service.