Supervisor Ocean (Import & Export)

DSV•Memphis, TN

19h•$60,192 - $75,240•Onsite

About The Position

The Ocean Supervisor oversees the day-to-day operations of the Ocean team to ensure shipments are processed accurately and on time in accordance with customer requirements and company policies. The role supervises and coordinates ocean import and export operational staff, communicates with customers, carriers, and other stakeholders, resolves issues, and provides customer service. It also oversees freight handling, workflow, quality and safety processes, inventory control, and operational documentation and reporting.

Requirements

Minimum of 3–5 years of experience in ocean freight operations or logistics roles, including demonstrated supervisory or leadership experience.
Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Knowledge of freight handling processes and regulatory requirements.
Proficiency with warehouse management systems (WMS) and transportation management systems (TMS).
Strong communication and customer service skills.
Fluent in English, orally and in writing.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Nice To Haves

A bachelor's degree in transportation, logistics, international business, or a related field is preferred.
A master's degree in transportation, logistics, international business, or a related field.
Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP).
Experience in project management or process improvement initiatives.
Familiarity with industry-specific software and tools, such as CargoWise or Cargospot.
Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems.

Responsibilities

Lead and supervise a team of freight handlers and operational staff.
Assign tasks, provide guidance, and monitor performance to ensure efficient operations.
Coordinate the loading, unloading, and handling of freight shipments.
Ensure proper documentation, labeling, and packaging of goods in compliance with regulations.
Plan and prioritize freight operations to meet customer demands and deadlines.
Monitor workflow and adjust resources as needed to optimize efficiency.
Liaise with customers, carriers, and other stakeholders to coordinate freight movements and address inquiries or issues.
Ensure timely communication and resolution of customer concerns.
Implement quality control measures and conduct regular inspections and audits to maintain service quality.
Enforce safety protocols and procedures, conduct safety training, and provide guidance on proper handling techniques.
Oversee inventory control, including stock management, cycle counts, and reconciliation; maintain accurate inventory records and follow inventory policies.
Prepare operational reports, including performance metrics, inventory levels, and incident reports.
Maintain accurate documentation of freight movements, including bills of lading and shipping manifests.
Supervise and mentor the freight handling team, including hiring, training, and performance management.