Ocean Export Supervisor
About The Position
The Supervisor, Exports oversees Export Agents and manages processes that support customers’ export needs. The role helps ensure cost-effective export operations and timely service through knowledge of applicable laws, regulations, governing agencies, procedures, audits, programs, and practices. The position also manages shipment compliance, customer communications, and export file accuracy and recordkeeping. Yusen Logistics describes its broader work as supply chain management, freight forwarding, warehousing, and distribution services, with a focus on continuous improvement and connecting businesses, customers, and communities.
Requirements
- High school diploma or GED.
- Three to five years of export experience in the freight forwarding industry.
- Excellent customer service skills and the ability to grasp extensive knowledge while working with a variety of people.
- Strong organizational and time-management skills.
- Ability to organize and manage multiple priorities.
- Prior training and experience handling hazardous goods.
- Knowledge of export administration regulations and TSA, IATA, HAZMAT, and ITAR regulations.
- Ability to read, analyze, and interpret verbal and written requests and directions.
- Ability to compose clear and concise letters, memos, emails, and other written documentation.
- Ability to present oneself cooperatively and professionally when meeting internal and external customers and vendors face to face.
Nice To Haves
- Prior supervisory experience.
Responsibilities
- Supervise Export Agents by prioritizing work, determining schedules, assigning daily tasks, and establishing or adjusting procedures to meet changing demands and maintain efficient operations.
- Oversee and assist with daily export activities, including consolidating shipments, recommending transportation modes, obtaining carrier rates and space, reviewing customer volumes, and ensuring transactions are processed accurately and promptly.
- Monitor communications with assigned customers, respond to their requirements and concerns, and resolve shipment anomalies that interfere with timely delivery.
- Perform routine audits and close shipment files, verify rates charged, meet compliance and recordkeeping requirements, and implement corrective actions to resolve errors.
- Manage licensed shipments and special accounts, ensuring shipment activities comply with regulations.
- Implement and follow government-required and local security measures and programs.
Benefits
- Medical, dental, and vision coverage beginning on the first of the month following the start date.
- 401(k) with company match.
- Standard 10 days of PTO.
- Eligibility for a bonus plan.
- 7 paid holidays.
- Eligibility for overtime pay if applicable.
- Flexible Spending Accounts.
- Life and Accidental Death & Dismemberment Insurance.
- Short- and long-term disability.
- Tuition Assistance Program.
- Commuter benefits.
- Vacation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
