Ocean Export Agent

Expeditors • Peabody, MA

2d

About The Position

The Ocean Export Agent handles export shipment documents and coordinates the shipment process, including routing, freight receipt, processing, and monitoring. The role is expected to provide exceptional customer service, execute work accurately and on time, follow company and customer procedures, comply with government regulations, and collaborate and communicate effectively with coworkers, customers, and service providers. The agent also maintains relevant job knowledge through company training and professional development.

Requirements

• Knowledge of the global logistics industry.
• Good computer skills, such as proficiency with MS Excel and MS Word.
• Fluent in English.

Responsibilities

• Receive documents.
• Prepare shipments.
• Route shipments.
• Manage freight receipt.
• Process shipments.
• Monitor shipments.
• Ensure smooth and timely freight processing in accordance with operational procedures and customer standard operating procedures.
• Notify customers proactively of issues and meet company KPI standards.
• Enter data accurately and promptly in operational systems and resolve data-integrity issues identified in exception reports.
• Invoice customers accurately and on time, provision service-provider charges appropriately, and follow credit approval processes.
• Respond to calls, voicemails, emails, and other communications according to company standards.
• Complete required training and pursue professional development.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee stock purchase plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee referral program.
• Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed