Ocean Export Agent

Expeditors•Peabody, MA

3d•$19 - $25

About The Position

The Ocean Export Agent handles ocean export shipment activities, including receiving documents, preparing and routing shipments, managing freight receipt, processing shipments, and monitoring shipment progress. The role is expected to provide exceptional customer service, complete work accurately and on time, follow company procedures and government regulations, and communicate professionally with customers, service providers, and colleagues. The position also includes accurate shipment processing, data entry, billing, and accounting in accordance with operational procedures and customer requirements. Expeditors emphasizes collaboration, reliability, continuous improvement, and ongoing professional development, including at least 52 hours of relevant training per year.

Requirements

Knowledge of the global logistics industry.
Good computer skills, such as using MS Excel and MS Word.
Fluent in English.

Responsibilities

Receive documents.
Prepare shipments.
Route shipments.
Manage freight receipt.
Process shipments according to operational procedures and customer requirements.
Monitor shipments and resolve or escalate issues as appropriate.
Provide timely, proactive customer service and communicate shipment issues to customers.
Enter data accurately and promptly into operational systems and resolve data integrity exceptions.
Invoice customers accurately and on time; properly provision service provider charges and follow credit approval processes.
Meet deadlines, prioritize work, and collaborate with colleagues and service providers.
Complete required training and pursue professional development.