Ocean Export Supervisor

Yusen Logistics•Elk Grove Village, IL

About The Position

The Supervisor, Exports oversees Export Agents and manages processes that support customers’ export needs. The role ensures cost-effective export operations and timely service by applying knowledge of applicable laws, regulations, governing agencies, procedures, audits, programs, and practices. The supervisor oversees daily export activities, supports customer requirements, ensures accurate and timely processing, and maintains regulatory compliance and required records.

Requirements

High school diploma or GED.
Three to five years of export experience in the freight forwarding industry.
Excellent customer service skills and the ability to acquire extensive knowledge while working with a variety of people.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Prior training and experience handling hazardous goods.
Knowledge of export administration regulations and TSA, IATA, HAZMAT, and ITAR regulations.
Ability to read, analyze, and interpret verbal and written requests and directions.
Ability to write clear and concise letters, memos, emails, and other documentation.
Ability to present oneself in a cooperative and professional manner when interacting face-to-face with internal and external customers and vendors.

Nice To Haves

Prior supervisory experience.

Responsibilities

Supervise Export Agents by prioritizing work, determining schedules, assigning daily tasks, and establishing or adjusting procedures to meet changing demands and maintain efficient operations.
Supervise and assist with daily export activities, including consolidating shipments, recommending transportation modes, obtaining competitive rates and carrier space, reviewing customer volumes, and ensuring transactions are processed accurately and on time.
Understand customers’ needs and monitor communications with assigned customers; respond promptly to requirements, concerns, and issues, and resolve anomalies that could delay delivery.
Perform routine audits and close files, ensuring rates are accurate and compliance and recordkeeping requirements are met.
Institute corrective action and ensure errors are resolved.
Manage licensed shipments and special accounts, ensuring shipment activities comply with applicable regulations.
Implement and follow government-required and local security measures.

Benefits

Medical, dental, and vision insurance beginning the first of the month following the start date.
401(k) with company match.
Standard 10 days of PTO.
Eligibility for a bonus plan.
Seven paid holidays.
Eligibility for overtime pay, if applicable.
Flexible spending accounts.
Life and accidental death and dismemberment insurance.
Short- and long-term disability.
Tuition assistance program.
Commuter benefits.
Vacation.