Supervisor Air (Import & Export)

DSV•Memphis, TN

16h•$60,192 - $75,240•Onsite

About The Position

The Air Supervisor oversees day-to-day air team operations to ensure shipments are processed accurately and on time in accordance with customer requirements and company policies. The role supervises and coordinates air import and ocean export coordinators and other operational staff, communicates with customers, carriers, and stakeholders, resolves issues, and provides customer service. It also involves planning freight operations, managing workflow and inventory, maintaining shipment documentation, monitoring service quality, and enforcing workplace safety.

Requirements

Minimum 3–5 years of experience in air freight operations or logistics roles, including demonstrated supervisory or leadership experience.
Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Knowledge of freight-handling processes and regulatory requirements.
Proficiency with warehouse management systems (WMS) and transportation management systems (TMS).
Strong communication and customer-service skills.
Fluent in English, both oral and written.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
A bachelor's degree in transportation, logistics, international business, or a related field is preferred.

Nice To Haves

A master's degree in transportation, logistics, international business, or a related field.
Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP).
Experience in project management or process-improvement initiatives.
Familiarity with industry-specific software and tools such as CargoWise or Cargospot.
Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems.

Responsibilities

Lead and supervise freight handlers and operational staff; assign tasks, provide guidance, and monitor performance.
Coordinate loading, unloading, and handling of freight shipments.
Ensure goods are properly documented, labeled, and packaged in compliance with regulations.
Plan and prioritize freight operations to meet customer demands and deadlines; monitor workflow and adjust resources to improve efficiency.
Coordinate freight movements with customers, carriers, and other stakeholders, and address inquiries and issues.
Communicate with customers and resolve concerns in a timely manner.
Implement quality-control measures and conduct inspections and audits to maintain service quality and shipment accuracy.
Enforce safety protocols and procedures, conduct safety training, and provide guidance on proper handling techniques.
Oversee inventory control, including stock management, cycle counts, and reconciliation; maintain accurate records and follow inventory policies.
Prepare operational reports covering performance metrics, inventory levels, and incidents.
Maintain accurate shipment documentation, including airway bills and shipping manifests.
Supervise and mentor the freight-handling team, including hiring, training, and performance management.