Supervisor - Merchandiser

CONA Services•Lafayette, LA

About The Position

The Supervisor - Merchandiser supervises merchandisers and other associates. The role carries out supervisory responsibilities in accordance with company policies and applicable laws, including hiring, training, work assignment, performance appraisal, and resolving complaints and problems. The supervisor tracks and analyzes Picture of Success execution, supports associate morale, and ensures orders, returned product, inventory, invoices, and monies are accurately handled. The position provides merchandising and safety training, rides with new associates to demonstrate company merchandising expectations, evaluates their progress, and backs up merchandisers on routes as needed. It also involves customer relations, handling store requests and complaints, reviewing orders against truck loads, documenting performance, conducting performance meetings and accident investigations, and working rotating weekend supervisor duty.

Requirements

Minimum age of 18.
Valid driver’s license and obligation to maintain compliance with UNITED fleet policy.
Use required personal protective equipment and comply with UNITED safety policies.
Regular and prompt attendance.
Ability to read, write, and speak English.
Ability to maintain a neat, professional appearance within company guidelines.
Ability to maintain the safety and security of company assets.
Ability to use company-provided resources and technology.
Strong leadership and organizational skills.
Proven ability to coach and manage the needs and concerns of multiple associates.
High school diploma or general education degree; or 2 to 3 years of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and effectively present information in one-on-one and small-group situations.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to problem solve.
Ability to interpret instructions in written, oral, diagram, or schedule form.
Good working knowledge of computers.
Ability to meet the physical requirements of the position, including frequent standing, walking, bending, typing, and exposure to weather; repeated kneeling or squatting, overhead reaching, vehicle operation, grasping, pushing or pulling, and lifting or carrying up to 50 pounds.

Nice To Haves

Prior supervisory experience.

Responsibilities

Carry out supervisory responsibilities in accordance with company policies and applicable laws.
Interview, hire, and train associates.
Plan, assign, and direct work.
Appraise performance, document performance, and conduct performance management meetings for SHINE assessments and disciplinary action.
Address complaints and resolve problems.
Build positive associate morale.
Track, measure, and analyze Picture of Success execution across areas of responsibility using internal execution trackers.
Supervise merchandisers and other associates.
Work rotating weekend supervisor duty.
Ensure orders are accurate and returned product is properly processed at the company facility.
Complete accident reports and conduct accident investigations for merchandisers and other associates.
Provide merchandising skills and safety training.
Ride with new associates and perform merchandising functions alongside them to train them on company expectations.
Evaluate associates’ progress during new-hire training.
Back up and assist merchandisers on routes, performing merchandising duties as needed.
Review computer orders against product loaded in trucks.
Accurately account for monies, invoices, products, and inventory.
Maintain good customer relations with store representatives.
Address customer requests and complaints.
Perform other appropriate duties as assigned by management.

Benefits

Two weeks of paid vacation within the first year.
Comprehensive medical preferred provider plan.
Dental and vision coverage.
Flexible spending.
Employee Assistance Program.
Company-paid life insurance of $50,000.
Optional accident, critical illness, universal life, home, and auto insurance.
Paid maternity and paternity leave.
Paid holidays and sick time.
401(k) match: 50% on the first 6%, plus an additional annual match of up to 3%.
Employee discounts on cell phones, event tickets, gym memberships, car buying, hotels, car rentals, technology, and more.
Competitive compensation.
CDL tuition reimbursement program for qualified candidates, up to $5,250.