Supervisor - Loss Prevention

Ally•Jacksonville, FL

7d•$55,000 - $95,000

About The Position

The Supervisor - Loss Prevention leads and develops a team responsible for business operations and specialty processes. The role promotes timely, accurate work, customer service, innovative problem-solving, process efficiency, cost effectiveness, and compliance with legal, risk, and company expectations. The supervisor works with employees, suppliers, leadership, and business partners across IT, Compliance, Legal, and Risk, and may coordinate with external suppliers and leaders responsible for process inputs. The supervisor monitors process performance and quality, manages escalations and defects, supports employee development, and takes action to address negative trends. The role also oversees fulfillment activities to ensure they meet compliance and legal expectations, identifies process gaps, and works to improve processes, technology, productivity, and vendor relationships. Work requirements may be onsite, hybrid, or remote, with the specific arrangement discussed during hiring and subject to change at the employer’s discretion and business needs.

Requirements

At least 1 year of experience.
High school diploma or GED equivalent.
Prior leadership experience.
Project management skills and strong leadership and oral and written communication skills.
Ability to partner effectively across business units to achieve targeted results.
Professional representation of the organization and a high level of ethical standards and integrity.
Highly developed critical-thinking and analytical capabilities.
Ability to find sound solutions to issues, gaps, and defects.
Strong interpersonal and oral and written communication skills.
Strong process-management skills.
Ability to manage technology-dependent processes.
Ability to multitask and pay attention to detail.
Ability to coach and develop employees effectively.
Professional phone etiquette.
Conflict-resolution and negotiation skills.
Industry and product knowledge.
Time-management and process-improvement skills.
Decision-making ability.

Nice To Haves

Four or more years in customer service, Loss Mitigation, or the financial services industry is preferred.
Proven leadership and people-development skills.
Knowledge of Ally systems such as Advantage, Shaw, Salesforce, and iRepo.
Familiarity with company policies and procedures.
Experience managing a department.

Responsibilities

Demonstrate ethical standards and integrity, set a strong example of commitment, and lead by example.
Communicate with employees, suppliers, leadership, and business partners to ensure administrative tasks and functions are performed efficiently.
Improve expense results through process improvements, increased productivity, new technologies, and effective vendor relationship management.
Lead department employees to support career development, reduce attrition and absenteeism, improve productivity, and increase employee satisfaction.
Establish and monitor rigorous quality checks, update control and compliance programs, and respond quickly to issues.
Maintain knowledge and documentation of policies and procedures to research and handle escalated or complex issues and respond accurately to inquiries.
Monitor process volume and performance, identify unusual fluctuations, variances, and deterioration, and develop action plans to reverse negative trends.
Encourage employees and suppliers to recommend process improvements that increase performance and effectiveness.
Ensure employees and suppliers have appropriate training and resources, and manage performance to expectations, including termination when necessary.
Provide monthly performance and leadership-skill feedback and coaching to agents.
Provide management with monthly process-specific performance information and action items when needed.
Open and monitor Jira tickets when issues or defects require changes or enhancements.
Provide information for CLP Pep Rally and Monthly Business Review meetings.
Establish practices and processes that support departmental standards, site and company policies, procedures, and strategic goals.
Lead large and complex teams.
Address employee relations and performance issues according to company policies, and prepare performance reviews and HR documents for corrective action up to termination.
Build and manage working relationships with external suppliers.
Manage fulfillment activities to meet compliance and legal expectations, and identify process gaps requiring improved solutions or workarounds.
Coordinate working relationships with leaders in areas that provide inputs for fulfillment and other processes.

Benefits

Market-competitive base pay and performance-based annual incentive compensation.
Paid time off starting at 20 days, 11 paid holidays, and 8 hours of annual volunteer time off; amounts may be prorated and vary by employment status and management level.
401(k) retirement savings plan with matching and company contributions.
Student loan pay-down assistance and 529 educational savings assistance programs.
Tuition reimbursement.
Employee stock purchase plan.
Financial learning center and access to financial coaches.
Medical, dental, and vision insurance options.
Employee, spouse, and child life insurance.
Short- and long-term disability insurance.
Health Savings Account with employer contributions and Healthcare FSA.
Critical illness, accident, and hospital indemnity insurance.
Total well-being program supporting physical, social, emotional, and financial health.
Adoption, surrogacy, and fertility assistance.
Paid parental and caregiver leave.
Dependent Day Care FSA, backup child and adult/elder care days, and childcare discounts.
Employee Assistance Program.
Subsidized and discounted Weight Watchers program and other employee discount programs.
Depending on the role, travel allowances, relocation assistance, signing bonus, and/or equity may be available.