Loss Prevention Supervisor

Marriott•San Francisco, CA

About The Position

The Loss Prevention Supervisor patrols property areas, secures rooms, assists guests with room access, monitors CCTV and alarm systems, controls access to secured areas, and conducts safety inspections and emergency response drills. The role responds to emergencies and accidents, may contact EMS or administer first aid/CPR, investigates incidents, gathers information, completes reports, and handles disturbances and safety hazards in accordance with company policies. It also supports guest and employee safety, maintains confidentiality, ensures compliance with applicable alcoholic beverage control laws, and provides appropriate paperwork to employees. The supervisor assists management with training, motivating, and coaching employees and serves as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. The position requires adherence to company procedures and quality standards, professional communication and conduct, guest service, teamwork, and protection of company assets. It also involves using computers and/or point-of-sale systems and performing the physical activities described in the posting.

Requirements

At least 2 years of related work experience.
At least 1 year of supervisory experience.
Some states may have additional licensing or registration requirements for the position.
Ability to read and visually verify information in a variety of formats, including small print, and visually inspect tools, equipment, or machines.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.
Ability to move at a speed needed to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, as well as up and down stairs and service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol property areas, secure rooms, and assist guests with room access.
Conduct emergency response drills, daily physical hazard and safety inspections, investigations, interviews, and key control audits.
Monitor closed-circuit television and alarm systems.
Authorize, monitor, and document access to secured areas.
Assist guests and employees during emergency situations; respond to accidents, contact EMS, or administer first aid/CPR as required.
Gather information and complete reports while maintaining confidentiality and releasing information only to authorized individuals.
Defuse disturbances in accordance with company policies and procedures and resolve safety hazards.
Handle interruptions and complaints and escort unwelcome persons from the property.
Ensure compliance with alcoholic beverage control laws and call for assistance using proper code responses.
Provide proper paperwork to employees.
Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications; maintain a clean and professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, and express genuine appreciation.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.