Loss Prevention Supervisor

Marriott•Greensboro, GA

About The Position

The Loss Prevention Supervisor patrols property areas, secures rooms, assists guests with room access, and helps maintain safety and security. The role includes conducting emergency response drills, safety inspections, investigations and interviews, and key-control audits; monitoring CCTV and alarm systems; and authorizing, monitoring, and documenting access to secured areas. The supervisor assists guests and employees during emergencies, responds to accidents, contacts EMS or administers first aid/CPR as needed, gathers information, completes reports, and maintains the confidentiality of reports and documents. The role also involves defusing disturbances, resolving safety hazards, handling interruptions and complaints, escorting unwelcome persons from the property, ensuring compliance with alcoholic beverage control laws, calling for assistance using proper codes, and providing paperwork to employees. The position assists management with training, motivating, and coaching employees, and serves as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. The supervisor follows company policies, reports accidents and unsafe conditions, completes required safety training and certifications, maintains a clean and professional appearance, protects confidential information and company assets, and supports guest service and positive working relationships. Additional state licensing or registration requirements may apply. The job requires reading and visually verifying information, inspecting tools and equipment, using computers or point-of-sale systems, moving quickly in response to work situations, and standing, sitting, or walking for extended periods. Physical tasks include lifting and carrying objects up to 50 pounds without assistance and objects over 75 pounds with assistance; handling objects requiring fine motor skills and hand-eye coordination; moving through confined or elevated spaces and over uneven or slippery surfaces; using stairs or ramps; and reaching, bending, twisting, pulling, and stooping. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
At least 1 year of supervisory experience.
Read and visually verify information in a variety of formats, including small print.
Use computers and/or point-of-sale systems to enter and locate work-related information.
Meet the stated physical demands, including extended periods standing, sitting, or walking; lifting and carrying specified weights; and moving through varied spaces and terrain.

Responsibilities

Patrol all areas of the property, secure rooms, and assist guests with room access.
Conduct emergency response drills, daily physical hazard and safety inspections, investigations, interviews, and key-control audits.
Monitor CCTV and alarm systems.
Authorize, monitor, and document access to secured areas.
Assist guests and employees during emergencies; respond to accidents, contact EMS, or administer first aid/CPR as required.
Gather information and complete reports while maintaining confidentiality and releasing information only to authorized individuals.
Defuse disturbances, resolve safety hazards, handle interruptions and complaints, and escort unwelcome persons from the property.
Ensure compliance with alcoholic beverage control laws and call for assistance using proper code responses.
Provide proper paperwork to employees.
Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information and company assets, and meet quality expectations.
Welcome and acknowledge guests, anticipate and address service needs, and thank guests with genuine appreciation.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond to employee concerns.
Perform other reasonable job duties as requested by supervisors.