Loss Prevention Supervisor

The National Hotel•Miami Beach, FL

6d•$0 - $21

About The Position

The Loss Prevention Supervisor maintains a proactive loss prevention program to provide a safe and secure environment for hotel guests, employees, and property. The role oversees day-to-day loss prevention operations, ensures compliance with federal and local requirements, supervises and trains staff, maintains safety and security programs, and implements emergency and disaster preparedness programs. Duties are performed in accordance with National Hotel service standards and policies. Team members are expected to multitask and learn other functions to support cross-training and guest experience standards. The supervisor coordinates investigations, emergency procedures, safety training, incident documentation, hotel key control, and package shipping and receiving. The role conducts routine facility inspections, oversees security personnel activities and payroll processing, and coordinates staff development and cross-exposure training with Human Resources and department heads. The supervisor must be reachable at all times and respond to hotel emergencies. The position requires regular sitting, standing, walking, use of hands, reaching, and speaking or hearing. Occasional lifting or moving of up to 50 pounds is required. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Requirements

Two to three years of experience in a management security or loss prevention role; experience in a five-star luxury hotel is preferred.
Excellent verbal and written communication skills.
Ability to deliver effective safety presentations.
Computer proficiency, including Word, Excel, and CCTV.
Must be reachable at all times and able to respond to hotel emergencies.
Strong leadership and motivational skills.
Strong organizational, listening, and problem-solving skills, with diplomacy.
Exceptional organizational, communication, and guest relations skills.
Ability to maintain confidentiality, discretion, and diplomacy.
Ability to think clearly, remain calm, and make sound judgments in threatening situations.
Full knowledge of workers’ compensation and OSHA.
Full knowledge of fire safety and emergency procedures.
Current knowledge of security technology.
Current CPR certification and First Aid training.
Ability to speak English clearly and cordially with guests.
Ability to read and write English and understand, interpret, give, and receive written and verbal instructions.
Ability to present information effectively and respond to questions from guests, supervisors, and coworkers.
Ability to sit for long periods, stand, walk, use hands with full dexterity, reach, and talk or hear.
Ability to occasionally lift or move up to 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and adjustment of focus.
Must follow safety rules and safe work practices; injuries must be reported immediately to the immediate supervisor or Loss Prevention Officer on duty.

Nice To Haves

Experience in a five-star luxury hotel.
Ability to speak additional languages such as Spanish, French, or German.

Responsibilities

Ensure the safety and well-being of guests, team members, and hotel property.
Ensure hotel areas and property are adequately secured at all times.
Conduct and coordinate investigations into theft or lost items, guest disturbances, employee injuries, and other complaints as required.
Coordinate emergency procedures and ensure hotel team members are trained in them.
Develop and enforce Standard Operating Procedures for Loss Prevention.
Train staff in hotel procedures and guest service skills.
Maintain incident reports for General Liability incidents.
Train hotel First Responders for injuries and other First Aid-related incidents.
Maintain shift reports and daily incident logs.
Manage hotel key control, including assigning and making keys as needed and keeping the key log current for all departments.
Oversee shipping and receiving of packages and maintain records of packages entering and leaving the hotel.
Conduct routine facility inspections, including banquet rooms, ballrooms, and guest rooms, for proper use and safety conditions.
Monitor receiving areas to ensure access is limited to authorized personnel.
Complete Incident Reports for injuries, theft, burglary, and other occurrences as required.
Complete Daily Activity Reports.
Handle emergencies in accordance with hotel emergency procedures.
Facilitate monthly departmental and safety committee meetings.
Maintain an ongoing safety and security program.
Direct and coordinate activities of Security personnel, including payroll processing.
Coordinate training activities and cross-exposure programs with Human Resources and department heads.
Remain reachable at all times and respond to hotel emergencies.
Perform other duties as assigned.