Loss Prevention Supervisor

Crestview Management, LLC•Indianapolis, IN

About The Position

The Loss Prevention Supervisor supports the daily safety, security, and loss prevention operations at Hyatt Regency Indianapolis. This hands-on supervisory role provides direction and support to Loss Prevention colleagues while helping protect the safety and well-being of guests, colleagues, visitors, and hotel property. The position minimizes risk through proactive inspections, incident investigation, accurate documentation, and timely reporting of accidents, injuries, property damage, and other potential liability concerns. The supervisor works with hotel leadership, Human Resources, and other departments to address and communicate incidents according to hotel procedures. The role calls for sound judgment, attention to detail, strong communication, calmness under pressure, and compassionate, professional guest service. The supervisor conducts patrols, identifies hazards and security concerns, monitors security systems, responds to incidents and emergencies, prepares and maintains records, and supports hotel safety initiatives. They provide daily guidance, coaching, onboarding assistance, and operational coordination for Loss Prevention colleagues. The role also collaborates with hotel departments and emergency responders, helps maintain a safe and welcoming environment, and supports security coverage during conventions, special events, and other busy periods. This is a full-time position with open availability required for mornings, evenings, overnight shifts, weekends, and holidays according to business needs. The position involves extended periods of standing, walking, and patrolling; moving through various hotel areas; occasional lifting or moving of up to 50 pounds; and working in varying environmental conditions. Candidates must maintain professional appearance and grooming standards, protect confidential information, and complete required training.

Requirements

High school diploma or equivalent required.
Strong written communication skills and ability to prepare detailed, accurate, and objective incident reports.
Strong attention to detail and ability to maintain organized and confidential records.
Knowledge of security procedures, loss prevention practices, incident investigation, and emergency response.
Strong interpersonal and customer service skills, with ability to interact professionally with guests and colleagues.
Ability to remain calm, exercise sound judgment, and respond appropriately during emergencies and challenging situations.
Ability to provide clear direction, coaching, and support to colleagues.
Basic computer proficiency, including Microsoft Office applications, electronic reporting systems, and security monitoring technology.
Open availability for mornings, evenings, overnight shifts, weekends, and holidays based on business needs.
Ability to stand, walk, and patrol the property for extended periods throughout a shift.
Ability to move throughout guest rooms, public areas, stairwells, parking facilities, and back-of-house areas as needed.
Ability to frequently bend, reach, stoop, kneel, and perform other physical movements associated with security and loss prevention operations.
Ability to lift, carry, push, or pull up to 50 pounds as needed.
Ability to respond promptly to emergencies and assist with evacuations within the scope of training and established procedures.
Ability to work in varying environmental conditions, including outdoor weather, stairwells, and hotel operational areas.
Ability to safely operate security equipment and use required personal protective equipment.
Must maintain confidentiality of guest, colleague, financial, security, and hotel information and complete required Hyatt, hotel, and departmental training.

Nice To Haves

Additional education in Criminal Justice, Security Management, Hospitality, or a related field.
Two or more years of security, loss prevention, public safety, or related experience.
Previous supervisory, lead, training, or leadership experience.
Experience in hotel security, hospitality, or a high-volume public environment.
CPR, First Aid, and AED certification, or willingness to obtain certification as required by hotel policy.

Responsibilities

Conduct regular patrols and inspections of guest areas, public spaces, back-of-house areas, and hotel grounds to identify safety hazards, security concerns, and property risks.
Identify and report unsafe conditions, damaged equipment, suspicious activity, and other potential liabilities.
Assist with preventative measures to reduce accidents, injuries, theft, property damage, and other losses.
Monitor security cameras, alarm systems, access controls, and other security equipment; identify and respond to potential concerns.
Support hotel loss prevention initiatives and promote awareness of safety and security procedures among colleagues.
Partner with hotel leadership and operational departments to address identified risks and ensure follow-up.
Respond to accidents, injuries, disturbances, property damage, theft, and other security-related incidents involving guests or colleagues.
Conduct initial incident investigations, gather factual information, obtain witness statements, review available surveillance footage, and document relevant circumstances.
Prepare thorough, accurate, objective, and timely incident reports in accordance with hotel policies and procedures.
Ensure incident documentation includes relevant dates, times, locations, individuals involved, witness information, photographs, and other supporting materials when appropriate.
Preserve surveillance footage, photographs, statements, and other evidence according to hotel procedures and applicable retention requirements.
Promptly communicate incidents involving potential insurance claims, workers' compensation, guest injuries, property damage, or other liability concerns to Human Resources and designated hotel leadership.
Assist with documentation and information gathering for insurance claims, workers' compensation matters, and risk management inquiries as directed.
Maintain accurate and confidential records of incidents, investigations, lost and found items, and departmental activities.
Handle sensitive information according to established procedures and protect guest and colleague confidentiality.
Maintain a visible, professional, and approachable presence throughout the hotel; provide courteous and compassionate assistance.
Respond professionally and promptly to guest concerns, disturbances, and security-related requests; use communication, conflict resolution, and de-escalation techniques as appropriate.
Assist guests with lost and found inquiries, directions, and other security-related needs.
Enforce hotel policies and property access procedures consistently, respectfully, and in accordance with applicable laws.
Coordinate with local law enforcement, emergency medical personnel, and other emergency responders when necessary.
Support hotel operations during conventions, special events, high-occupancy periods, and activities requiring additional security coverage.
Provide daily direction, guidance, and support to Loss Prevention colleagues during assigned shifts, leading by example in service, professionalism, accountability, and care.
Assist with training and onboarding new Loss Prevention colleagues and provide coaching on patrol procedures, incident response, documentation, guest service, and departmental expectations.
Monitor completion of patrols, reports, inspections, and other departmental responsibilities; review documentation for accuracy, completeness, and appropriate follow-up.
Assist with shift assignments, break coverage, and daily staffing coordination based on operational needs.
Document and communicate performance, attendance, conduct, or operational concerns to hotel leadership for appropriate follow-up.
Promote a positive, collaborative, and service-focused work environment.
Respond to medical emergencies, fire alarms, evacuations, disturbances, and other emergencies; provide initial assistance within training and established procedures.
Assist with emergency evacuations, guest accountability, and coordination with emergency responders as directed.
Maintain familiarity with emergency response procedures, evacuation routes, fire safety systems, and emergency equipment.
Assist with safety inspections, emergency preparedness activities, and departmental training; accurately report and document emergency incidents.
Follow established safety procedures, including proper use of personal protective equipment and applicable OSHA requirements.
Partner with Human Resources, Front Office, Housekeeping, Engineering, Food & Beverage, Events, and other departments on safety and loss prevention.
Promptly and accurately communicate safety hazards, security concerns, maintenance issues, and operational priorities.
Maintain accurate shift logs and communicate outstanding incidents, concerns, and follow-up items to incoming shifts and hotel leadership.
Assist with safety meetings, training initiatives, and loss prevention projects as assigned; maintain professional working relationships with colleagues, guests, emergency responders, and outside agencies.
Maintain professional appearance and grooming standards, protect confidential guest, colleague, financial, security, and hotel information, and complete required training programs.