Supervisor - Loss Mitigation

Newrez LLC • Houston, TX

3d

About The Position

The Supervisor - Loss Mitigation supervises a team of Loss Mitigation Specialists working to minimize losses on delinquent mortgages in accordance with investor guidelines. The role provides leadership, coaching, and performance oversight while supporting effective processes, employee development, and compliant customer resolutions.

The supervisor oversees analysis of borrower and collateral information, ensures appropriate review and approval of loss mitigation workouts, manages training and process documentation, and monitors employee time and performance. The position also helps control expenses, arranges contractual services related to property inspection and collateral evaluation, and undertakes other departmental duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 6 years of Loss Mitigation experience.
• 2–4 years of supervisory experience.
• Proficiency in Microsoft Word and Excel.
• Ability to consult with and advise customers by telephone and in writing.
• Basic understanding of collections, foreclosure, bankruptcy, and REO.
• Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches, and other documents to evaluate pre-foreclosure remedies.
• Strong organizational skills and attention to detail.
• Strong negotiating and follow-up skills, and ability to meet strict deadlines.
• Self-motivated, with the ability to work independently with minimal supervision.
• Strong analytical, problem-solving, and mathematical skills for improving team performance.
• Ability to work overtime as needed.
• Understanding of mortgage lending and servicing.
• Must have a smartphone that meets company security standards and can install apps such as Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Provide guidance and leadership to management and staff; mentor employees to develop skills, improve processes and procedures, and increase effectiveness.
• Supervise the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to determine appropriate customer resolutions.
• Track, monitor, and measure employee performance against department standards, and provide monthly feedback.
• Oversee and facilitate training for new employees.
• Maintain training and support materials for Loss Mitigation Specialists.
• Maintain existing Loss Mitigation process and procedure documentation and create documentation where none exists.
• Ensure the appropriate entity—such as the supervisor, a client, or a mortgage insurance company—has reviewed and approved a Loss Mitigation Workout.
• Oversee the day-to-day tasks and performance of Loss Mitigation Specialists.
• Help control company expenses through the use of funds to resolve accounts and management of staffing and miscellaneous costs.
• Arrange contractual services involving property inspectors, appraisers, real estate agents, and others involved in collateral inspection or evaluation.
• Schedule and monitor employee time records.
• Ensure compliance with company policies and procedures.
• Undertake special projects related to departmental activities.
• Perform related duties as assigned by management.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) retirement plan with employer match.
• Paid maternity leave, parental bonding leave, and caregiver leave.
• Adoption assistance.
• Tuition and certification reimbursement.
• Employee Mortgage Loan Program.
• Employee Emergency and Disaster Fund.
• One company-paid Volunteer Time Off day.
• Matching Gifts Program, dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED