Supervisor - Loss Mitigation

Newrez • Houston, TX

2d

About The Position

The Supervisor - Loss Mitigation supervises a team of Loss Mitigation Specialists to minimize losses on delinquent mortgages while following investor guidelines. The role provides leadership, coaching, and training; oversees performance and daily work; and ensures that loss mitigation workouts receive the required review and approval. It also supports effective processes, expense management, compliance, and resolution of customer accounts.

Requirements

• High school diploma or equivalent.
• At least 6 years of Loss Mitigation experience.
• 2–4 years of supervisory experience.
• Proficiency in Microsoft Word and Excel.
• Ability to consult with and advise customers by telephone and in writing.
• Basic understanding of Collections.
• Knowledge of Foreclosure, Bankruptcy, and REO.
• Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches, and other documents to evaluate pre-foreclosure remedies.
• Strong organization and attention to detail.
• Strong negotiation and follow-up skills, and ability to meet strict deadlines.
• Self-motivated, with ability to work independently with minimal supervision.
• Strong analytical, problem-solving, and mathematical skills for improving team performance.
• Ability to work overtime as needed.
• Understanding of mortgage lending and servicing.
• Must have a smartphone meeting company security standards and capable of installing apps such as Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Provide guidance and leadership for management and staff.
• Lead and mentor staff to develop skills, improve processes and procedures, and increase overall effectiveness.
• Supervise analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to determine appropriate customer resolutions.
• Track, monitor, and measure employee performance against department standards and provide monthly feedback.
• Oversee and facilitate training for new employees.
• Maintain training and support materials for Loss Mitigation Specialists.
• Maintain process and procedure documentation for the Loss Mitigation team and create documentation where needed.
• Ensure the appropriate entity has reviewed and approved a Loss Mitigation Workout.
• Oversee the day-to-day tasks and performance of Loss Mitigation Specialists.
• Help control company expenses through effective use of funds to resolve accounts and management of staffing and miscellaneous costs.
• Arrange contractual services involving property inspections, appraisers, real estate agents, and other collateral inspection or evaluation providers.
• Schedule and monitor employee time records.
• Ensure compliance with company policies and procedures.
• Undertake special projects related to departmental activities.
• Perform related duties as assigned by management.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) retirement plan with employer match.
• Paid maternity leave, parental bonding leave, and caregiver leave.
• Adoption assistance.
• Tuition and certification reimbursement.
• Employee Mortgage Loan Program.
• Employee Emergency and Disaster Fund.
• One company-paid Volunteer Time Off day.
• Matching Gifts Program, dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED