Loss Mitigation Quality Assurance Supervisor

CrossCountry Mortgage • Cleveland, OH

3d

About The Position

The Loss Mitigation Quality Assurance Supervisor supports RoundPoint Mortgage Servicing LLC and ensures that pre-foreclosure loss mitigation loan workout submissions across the serviced portfolio comply with applicable government agency, insurer, and investor guidelines. The supervisor leads a team of Portfolio Quality Specialists who review and underwrite loan workouts, supports their underwriting work, and ensures guidelines remain current. The role also involves maintaining strong file quality and meeting RoundPoint’s compliance commitments in a fast-paced environment.

Requirements

• Associate’s degree or equivalent combination of education and experience.
• Three to five years of leadership and management experience.
• Three to five years of experience underwriting loss mitigation or originating mortgage loans.
• Knowledge of PMI, FNMA, FHLMC, FHA, VA, and USDA servicing guidelines.
• Knowledge of federal and state regulations, including RESPA, TILA, ECOA, and HMDA requirements.
• Knowledge of loan processing, underwriting, and/or closing procedures.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficiency with Microsoft Office applications.

Nice To Haves

• Bachelor’s degree.
• Fidelity, MSP, LPS, or BITB experience.

Responsibilities

• Ensure loss mitigation loan workout quality for the entire serviced portfolio.
• Manage and lead a team of up to eight or more Loss Mitigation Quality Assurance Specialists.
• Assist the team with underwriting and ensure each loan workout complies with applicable government agency, insurer, and investor guidelines.
• Ensure guidelines are up to date with government agency and insurer requirements.
• Conduct monthly, quarterly, and yearly reviews and calibrations of the managed team.
• Improve and implement department processes and policies related to portfolio quality.
• Review and validate supporting borrower financial documents and compute applicable financial information.
• Review title reports, original loan documents, and valuation information.
• Review applicable net present value models for each loan workout file and ensure input quality.
• Ensure quality record maintenance for applicable loan workout files.
• Meet RoundPoint’s commitment to compliance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company-provided short-term disability
• Employee assistance program
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree