Sup, Loss Mitigation

BOK Financial • Tulsa, OK

3d • Onsite

About The Position

The Loss Mitigation Supervisor is primarily responsible for direct supervision of specified loss mitigation retention functions and personnel for BOK Financial Mortgage, including Inventory Specialists, Underwriters, and Closers. Retention functions include repayment plans, forbearance plans, modifications, trial plans, etc. The supervisor will be responsible for the loss mitigation activities for Government, Conventional, and Portfolio held loans. The supervisor will ensure adherence to investor, regulatory, and compliance guidelines and applicable laws. The supervisor will manage/monitor the daily workflow, activities, and performance of the team. The supervisor will ensure timely movement, decisioning, and completion of loss mit files. The supervisor will work closely with the SPOC supervisor to ensure proper and timely communication with borrowers. This position will ensure adherence to departmental Policies and Procedures. The supervisor must be able to underwrite/decision loans. Responsible for interviewing/hiring personnel and management of cost center expenses.

Requirements

• Bachelors degree Business or related field and 4-6 years equivalent work experience; or 6-10years of equivalent work related experience.
• Ability to underwrite/decision loans.

Responsibilities

• Manage the daily activities and performance (productivity and quality) of the staff – including training, development, and coaching, while managing staff to meet scorecard expectations.
• Review, approve, and make underwriter decisions ensuring adherence to investor requirements and timelines.
• Research and resolve loan level and process level problems and proactively work with management to improve processes, scripts, reporting needs and gaps, etc.
• Manage/resolve loan level escalations with staff, customer, and/or investors as required.
• Participate in planning, team meetings, industry sessions, ongoing education, and focus on maintaining knowledge and experience level required.
• Interviewing/hiring personnel
• Management of cost center expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level