Loss Mitigation Specialist - SPOC1

Selene Diligence•Dallas, TX

1d•Onsite

About The Position

The Loss Mitigation Specialist has demonstrated mastery of the Loss Mitigation Specialist role and serves as a Single Point of Contact (SPOC) for an assigned portfolio of non-performing mortgage assets. The specialist contacts and negotiates with borrowers and other authorized parties, evaluates and completes loss mitigation alternatives, and works to minimize foreclosure losses. Specialty functions may include liquidation outcomes, bankruptcy customers, and high-value customers. This is an in-office position and is not a work-from-home opportunity. The schedule is 11 a.m.–8 p.m. Monday through Thursday, 8 a.m.–5 p.m. Friday, and one Saturday per month from 8 a.m.–noon. Overtime is required, and Fridays are not flexible. Training is Monday through Friday, 8 a.m.–5 p.m. CST. The role handles multiple mortgage products that are 90 or more days delinquent or have requested loss mitigation, in accordance with investor, departmental, and legal guidelines. Loss Mitigation Specialist II portfolios include non-traditional workouts such as short sales and deeds-in-lieu, as well as high-risk customer types. The specialist analyzes borrowers’ financial circumstances, discusses available options, recommends and initiates appropriate loss mitigation tools, and maintains compliance with company policies and procedures. Candidates must have a high school diploma or GED and two to four years of related experience or training. An associate degree is preferred. GSE loss mitigation experience, particularly with FHLMC and FNMA, and experience with MSP, Black Knight/LPS, and Sagent are preferred. Working knowledge of Microsoft Word, Excel, and Outlook is required.

Requirements

High school diploma or GED.
Two to four years of related experience and/or training.
Working knowledge of and experience with Microsoft Office, including Word, Excel, and Outlook.
Excellent attention to detail.
Ability to multitask and consistently meet multiple deadlines.
Strong verbal and written communication skills.
Ability to work in a team environment.
Ability to use good judgment.
Strong customer consulting and advising skills through telephone and written communication.

Nice To Haves

Associate degree from a two-year college.
GSE loss mitigation experience, particularly with FHLMC and FNMA.
Previous experience with MSP, Black Knight/LPS, and Sagent.

Responsibilities

Contribute to department progress by understanding success measures and how individual work can positively affect them.
Meet monthly individual and team goals and key performance indicators.
Manage a portfolio of delinquent mortgage products or accounts with requested loss mitigation, following investor, departmental, and legal guidelines and minimizing foreclosure losses.
Handle non-traditional workouts, including short sales and deeds-in-lieu, and work with high-risk customer types.
Receive inbound calls and make outbound calls to customers, attorneys, realtors, and other authorized parties; explain options for resolving delinquencies.
Discuss general customer requirements for loan modifications, short sales, deeds-in-lieu, cash for keys, consents to judgment, and other loss mitigation options.
Analyze borrowers’ financial situations and recommend and initiate appropriate loss mitigation tools.
Conduct light skip-tracing activities.
Review title searches to identify issues that could threaten the investor’s lien on a property.
Ensure compliance with company policies and procedures.
Review and update daily reports and accounts.