Loss Mitigation Specialist - SPOC1

Selene Finance LP•Dallas, TX

2d•Onsite

About The Position

Selene Holdings is a financial services firm whose businesses include mortgage servicing, loan diligence, title, insurance brokerage, and real estate owned companies. The Loss Mitigation Specialist acts as a Single Point of Contact (SPOC) for an assigned portfolio of non-performing assets, contacting customers and negotiating and completing loss mitigation alternatives to minimize foreclosure losses. The role handles specialty functions within the SPOC department, including liquidation outcomes, bankruptcy customers, and high-value customers. This is an in-office position and is not a work-from-home opportunity. The regular schedule is 11 a.m.–8 p.m. Monday through Thursday, 8 a.m.–5 p.m. Fridays, and one Saturday per month from 8 a.m.–12 p.m.; overtime is required and Fridays are not flexible. Training is Monday through Friday, 8 a.m.–5 p.m. CST. The specialist works with multiple mortgage products that are 90 or more days delinquent or for which loss mitigation has been requested, following investor, departmental, and legal guidelines. They communicate with borrowers and authorized parties, assess financial circumstances, and apply appropriate loss mitigation options. The role requires meeting individual and team goals and key performance indicators, maintaining compliance, and keeping reports and accounts current.

Requirements

High school diploma or GED required.
Two to four years of related experience and/or training required.
Excellent attention to detail.
Ability to multitask and consistently meet multiple deadlines.
Strong verbal and written communication skills.
Ability to work in a team environment.
Ability to use good judgment.
Strong customer consulting and advising skills by telephone and in writing.
Working knowledge of Microsoft Office, including Word, Excel, and Outlook.

Nice To Haves

Associate’s degree from a two-year college preferred.
GSE loss mitigation experience preferred, especially with FHLMC and FNMA loss mitigation.
Previous experience with MSP, Black Knight/LPS, and Sagent preferred.

Responsibilities

Contribute to departmental progress by understanding success measures and how individual work affects them.
Meet monthly individual and team goals and key performance indicators.
Manage a portfolio of delinquent mortgage products or accounts requesting loss mitigation, minimizing foreclosure losses through available options and following investor, departmental, and legal guidelines.
Handle non-traditional workouts such as short sales and deeds-in-lieu, as well as high-risk customer types.
Receive inbound calls and make outbound calls to customers, attorneys, realtors, and other authorized parties; explain options for resolving delinquencies.
Discuss customer requirements for loan modifications, short sales, deeds-in-lieu, cash for keys, consent to judgment, and other loss mitigation options.
Analyze borrowers’ financial situations and recommend and initiate appropriate loss mitigation tools.
Conduct light skip-tracing activities.
Review title searches to identify issues that could threaten the investor’s lien position.
Ensure compliance with company policies and procedures.
Review and update daily reports and accounts.
Perform other job-related duties as assigned.