Supervisor - Laboratory Shipping Operations

Caris Life Sciences•Phoenix, AZ

About The Position

The Supervisor - Laboratory Shipping Operations oversees clerical and ancillary duties and ensures specimens are managed appropriately and returned in a timely manner. The role directly supervises Laboratory Shipping Specialists, including employee schedules and training, and resolves professional conflicts. The supervisor troubleshoots workflow issues, manages specimen turnaround times, and communicates exceptions and varied timelines to management. The position manages regulatory activities and promotes consistent adherence to regulatory guidelines and laboratory procedures to support quality and consistent service. It also works with other departments to maintain optimal case flow. The position requires periodic travel and may involve some evenings, weekends, and holidays. Job-specific, safety, and compliance training is assigned according to job functions. Candidates must successfully complete the applicable pre-employment process, which may include a criminal background check, drug screening, credit check for certain positions, and reference verification.

Requirements

High school diploma or equivalent.
Two years of experience in general laboratory operations.
Ability to sit, stand, and/or work at a computer for extended periods.
May be exposed to blood-borne pathogens, extreme temperatures, high noise levels, fumes, and biohazardous materials or chemicals, including formalin, in the laboratory environment.
Visual acuity and analytical skill to distinguish fine detail; ability to pass a visual color discrimination test.
Ability to perform repetitive motion.
Ability to lift up to 30 pounds.
Periodic travel and availability for some evenings, weekends, and/or holidays.
Successful completion of the applicable pre-employment process, which may include a criminal background check, drug screening, credit check for certain positions, and reference verification.

Nice To Haves

Bachelor’s degree in a scientific discipline.

Responsibilities

Supervise Laboratory Shipping Specialists, providing mentorship and coaching, performance management, training and task scheduling, routine one-on-one meetings, conflict resolution, and review or approval of time-off requests and payroll.
Resolve employee relations issues and recommend disciplinary action when required.
Oversee case workflow activities and direct the team according to department needs.
Follow laboratory quality control policies and document quality control activities, instrument and procedural calibrations, and maintenance.
Follow established policies and procedures when test systems do not meet the laboratory’s acceptable performance levels.
Assist with tracking, accumulating, and computing performance metrics.
Ensure Block Returns has adequate supplies inventory.
Serve as the first point of contact for questions and keep the team informed about new processes and general updates.
Assist with cleaning and maintaining the Block Returns space and applicable equipment and resources.
Log appropriate information in the Laboratory Information System (LIS) and other logs as necessary.
Perform Quality Assurance (QA) and Quality Control (QC) of cases moving through the laboratory.
Develop protocols and SOPs to address problems and improve laboratory quality and safety.
Manage complex cross-functional operational activities within and outside the lab independently and with sound managerial judgment.
Manage or assist with training new hires and peers.
Troubleshoot problems and maintain laboratory workflow.
Perform other related duties and special projects as needed to support the laboratory.
Accept other duties as assigned.