Supervisor - Laboratory Shipping Operations

Caris Life Sciences•Phoenix, AZ

About The Position

The Supervisor - Laboratory Shipping Operations oversees clerical and ancillary duties and ensures specimens are managed appropriately and returned in a timely manner. The role directly supervises Laboratory Shipping Specialists, including employee scheduling and training, performance management, and resolution of professional conflicts. The supervisor troubleshoots workflow problems, manages specimen turnaround times, and communicates exceptions and timeline variations to management. The position manages regulatory activities and ensures adherence to required regulatory guidelines, quality standards, laboratory procedures, and policies. It also works with other departments to support optimal case flow and oversees quality assurance and quality control for cases moving through the laboratory. The role may develop protocols and standard operating procedures to address problems and improve laboratory quality and safety. The position requires periodic travel and some evening, weekend, and/or holiday work. Physical demands include extended periods sitting, standing, or working at a computer; repetitive motion; visual acuity and color discrimination; and lifting up to 30 pounds. The lab environment may involve exposure to blood-borne pathogens, extreme temperatures, high noise levels, fumes, and biohazardous materials or chemicals, including formalin.

Requirements

High school diploma or equivalent.
Two years of experience in general laboratory operations.

Nice To Haves

Bachelor's degree in a scientific discipline.

Responsibilities

Supervise Laboratory Shipping Specialists, providing mentorship and coaching, performance management, training and task scheduling, routine one-on-one meetings, conflict resolution, and review or approval of time-off requests and payroll.
Resolve employee relations issues and recommend disciplinary action when required.
Oversee case workflow activities and direct the team according to department needs.
Follow laboratory quality control policies and document quality control activities, instrument and procedural calibrations, and maintenance.
Follow established laboratory policies and procedures when test systems do not meet acceptable performance levels.
Assist with tracking, accumulating, and computing performance metrics.
Ensure Block Returns has adequate supplies inventory.
Serve as the first point of contact for questions and keep the team informed about new processes and general updates.
Assist with cleaning and maintaining the Block Returns space and applicable equipment and resources.
Enter appropriate information into the Laboratory Information System (LIS) and other required logs.
Oversee quality assurance and quality control of cases moving through the laboratory.
Develop protocols and standard operating procedures to address problems and improve laboratory quality and safety.
Manage complex cross-functional operational activities inside and outside the lab with independence and managerial judgment.
Manage or assist with training new hires and peers.
Troubleshoot problems and maintain laboratory workflow.
Perform other related duties and special projects as needed to support the laboratory, and accept other duties as assigned.