Supervisor, Laboratory Accounts Receivable

Gemological Institute of America•Carlsbad, CA

27d•Hybrid

About The Position

Provides technical support for the accounts receivable department activities with focused responsibility for overseeing, processing and recording Laboratory related transactions in compliance with established policies and accreditation standards. This role will also have additional generic accounts receivable responsibilities. Also provides instructions, recommendations and support to other company personnel for routine inquiries and specific areas assigned by the manager.

Requirements

Strong knowledge base in Accounts Receivable Accounting
Strong attention to detail and ability to meet deadlines.
Strong commitment to excellent customer service.
Ability to supervise, maintain and foster sensitivity and respect for a culturally diverse work environment.
Display supportive behavior and communicate positively regarding department goals and objectives.
Ability to lead effectively with a variety of personalities to establish and maintain effective working relationships.
Communicates effectively and regularly with co-workers and Manager.
Ability to perform and prioritize multiple tasks and meet critical deadlines while maintaining accuracy and quality.
Expertise among Microsoft Office applications, Tier 1 enterprise resource planning (ERP) software, and other technical applications.
Ability to work with minimal supervision and in a team environment.
Proficiency in Salesforce, Shopify, Work Day and other software or willingness to learn upon hire.
Associate’s degree in Accounting or in a related field required.
Five years related experience and/or training; or equivalent combination of education and experience.
Work experience at an education institution.
Supervisor experience in managing a team of 3 individuals or more

Nice To Haves

Bachelor’s degree in Accounting or in a related field preferred.

Responsibilities

Supervises day-to-day operations including a focus on developing and overseeing the preparation and recording of Laboratory related transactions and reporting requirements for accreditation purposes.
Oversees the billing, collection, deposit, disbursement and record maintenance of Laboratory Grading fees and other related funds; participate in the establishment of policies/procedures regarding the above activities.
Manage the collections process, including but not limited to creating and monitoring A/R aging, sending collection letters, calling delinquent accounts, preparing accounts to be escalated to senior management, updating Client accounts daily, weekly, and performing any follow-up as needed.
Identifies and researches accounts for write-offs as needed.
Responsible for processing and reviewing Laboratory Customer refunds within the Workday application and Salesforce in a timely manner.
Monitors any overpayments or credit balances refundable back to the Customer and performs research and review of credit balances that may need to be escheated to the state as unclaimed property.
Oversees the maintenance of account records relating to these transactions including reconciliations of related balances between Workday and Blackline.
Oversees with month-end and year-end close process including analyzing and reviewing reconciliation of general ledger accounts.
Responds to Customer account-related questions regarding statements, payment options, payment deadlines and refunds.
Interacts with Customers and communicates effectively, both verbally and in writing.
Summarizes conversations to Customer file for future reference.
Collaborates with internal employees for Customer-related responsibilities.
Assists department/ Manager, Accounts Receivable and Accounts Payable with month end close procedures.
Prepares and updates Laboratory Accounts Receivable Standard Operating Procedure (SOP) for training purposes and to ensure team follows procedures.
Independently determines and develops approach to solutions and works on complex issues, requiring the ability to synthesize and analyze multiple sources of information to identify the root causes of problems and to independently solve problems requiring strong judgement and decision-making abilities.
Provides a summary for a management decision when needed.
Uses judgement to select appropriate action from defined procedures/ guidelines; Seeks help from experienced staff and/or management for troubleshooting non-routine issues.
Supervises and provides guidance and training to staff.
Plans, assigns and reviews the work of others.
Provides balanced feedback, coaches, mentors, engages, motivates and supports team on an ongoing basis; meets regularly with staff to review team productivity and identify any issues or areas for improvement, etc.
May participate in the hiring process, provide input for progressive discipline; deliver disciplinary actions with a manager or make recommendations for termination.
May participate in the performance review process and goal setting process for staff.
Other duties as assigned.