Supervisor IS PC Support

FMOLHS • Monroe, LA

17h

About The Position

The Supervisor of PC Support supervises and supports facility information services to maximize organizational performance. The role oversees information services operations and staff, including computer operations, telecommunications, and device support. It determines work requirements, priorities, and resource allocation for scheduled operations and unplanned incidents.

The Supervisor provides confidential, professional guidance by analyzing and interpreting information to support prudent and efficient facility management. The role plans, prioritizes, and directs team work to meet goals, serve customers effectively, and maximize system efficiency. It also provides technical input to customers to identify problems and develop solutions.

The position maintains records for evaluating organizational performance, identifies service improvements, and consults management on issues. It guides and supports staff, reviews performance, addresses performance deficits, promotes teamwork and collaboration, and encourages staff development. The Supervisor develops and implements data-driven performance improvement methodologies, ensures the security, integrity, and privacy of FMOLHS data in accordance with policies and procedures, and uses IS project management methodology and best practices to improve efficiency, effectiveness, and outcomes.

Requirements

• Two years in a leadership role in healthcare.
• Bachelor's degree or five years in information services.

Responsibilities

• Supervise facility information services operations and staff, including computer operations, telecommunications, and device support; determine work requirements, priorities, and resource use for scheduled operations and unplanned incidents.
• Analyze and interpret information to provide confidential, professional guidance that supports prudent and efficient facility management.
• Plan, prioritize, and direct team members' work to meet established goals, deliver timely and effective customer service, and maximize system efficiency.
• Provide technical input and assistance to customers to identify problems and develop solutions.
• Develop and maintain records for evaluating organizational performance; identify service improvements and consult management on issues and problems.
• Guide and support staff, facilitate problem-solving, review performance, address performance deficits, and promote teamwork, collaboration, and staff development.
• Develop and implement data-driven performance improvement methodologies.
• Ensure the security, integrity, and privacy of FMOLHS data in accordance with FMOLHS policies and procedures.
• Use IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager