Supervisor, Installation & Service

Comcast Resume • Lake City, FL

8d

About The Position

This role oversees and coordinates the daily activities of Installation & Service Technicians working within the same function. The Supervisor prioritizes team responsibilities, assigns tasks, and regularly reviews work performance to ensure quality standards. The role also acts as a customer advocate, helping provide solutions that meet customers’ needs.

The Supervisor guides and develops team members, communicates business initiatives, supports an inclusive and collaborative workplace, and responds to customer escalations. The role works cross-functionally to resolve complex issues and ensures appropriate follow-up with customers and others.

Requirements

• 2–5 years of relevant work experience.
• Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Customer service skills.
• Teamwork skills.
• Troubleshooting skills.
• Workday Software skills.
• Ability to work nights and weekends on variable schedules as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• CT4 and above preferred.
• Bachelor's degree preferred.

Responsibilities

• Provide daily guidance and feedback to team members, focusing on customer experience, employee experience, and product education.
• Act as a change-management liaison and change lead when communicating important business initiatives.
• Communicate business messages positively and connect them to business strategy, customers, and employees.
• Promote positive relations by encouraging teamwork, open communication, approachability, and equitable treatment in an inclusive workforce environment.
• Respond to customer escalations, understand issues, and offer helpful solutions to improve customer satisfaction.
• Monitor performance and administer company policies.
• Recognize and reinforce employee successes.
• Encourage career development by creating and managing individual development plans with team members.
• Work cross-functionally to resolve complex issues properly and promptly.
• Ensure appropriate follow-up with customers and others as needed.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance; work nights and weekends on variable schedules as necessary.
• Understand and apply Comcast's Operating Principles.
• Put customers first and support seamless digital options at every touchpoint.
• Learn, use, and advocate for Comcast technology, products, services, and digital tools.
• Work collaboratively, remain open to new ideas, and contribute to the Net Promoter System through activities such as huddles and callbacks.
• Drive results and growth, support an inclusive culture, and act in the best interests of colleagues, customers, investors, and communities.
• Perform other duties and responsibilities as assigned.

Benefits

• An array of benefits options and expert guidance, with always-on tools personalized to support employees physically, financially, and emotionally. Further details are available in the benefits summary on Comcast's careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager