Drop Service Installation Supervisor

Conexon•Vienna, GA

16h

About The Position

Conexon is a telecommunications company that partners with Rural Electric Cooperatives to design and deploy fiber-to-the-home networks. The Supervisor of Drop Service Installation oversees daily field operations, leads installation technicians, and ensures efficient, high-quality fiber service installations. The role covers technician scheduling and training, quality control, inventory management, and coordination of service restoration efforts. The position is based in the Ocilla, Eastman, and Vienna, Georgia area and requires travel throughout the assigned territory and to co-op clients as needed. The schedule is fixed, and overtime is not expected. The supervisor hires and trains personnel, provides leadership to drop technicians, and ensures that personnel have the required tools, equipment, and materials. The role manages company fleet usage, technician scheduling, installation reporting, end-of-day reporting, 811 compliance, and quality control of in-house and contract installations, including invoice approval. It also manages storm restoration processes, damage notifications, service trouble tickets, and drop restoration, and may assist the OSP Construction department with troubleshooting. The supervisor also assists with Connect Complete projects, maintains positive relationships with co-op clients, supports a positive customer experience, works with the Connect Sales/Marketing team and co-op clients to address low performance and improve sales and penetration rates, assists with escalated customer issues, and supports RDOF regulatory field verification. The work is primarily performed under normal office conditions, with most time spent on a computer and phone, alongside field responsibilities.

Requirements

High school diploma required.
More than 3 years of experience in fiber optic ISP operations or construction.
Strong PC and Microsoft Office skills.
Ability to use optical test equipment, including fusion splicers and OTDRs.
Ability to safely operate a company vehicle.
Strong communication skills.
Ability to work remotely with limited supervision and demonstrate initiative.
Strong leadership skills.

Nice To Haves

College degree preferred.

Responsibilities

Hire and train personnel on service, drop, and installation processes and procedures.
Provide leadership to drop technicians.
Ensure field personnel have the necessary tools and equipment, and maintain processes for their upkeep.
Ensure appropriate inventory management for drop and CPE installation materials.
Oversee company fleet drivers and provide guidance on proper vehicle use and maintenance.
Manage drop service technician scheduling.
Develop and maintain service and installation reporting and dashboards as needed.
Complete end-of-day reporting requirements and ensure 811 compliance.
Manage quality control for in-house and contract drop installations, including invoice approval.
Manage storm restoration service processes, damage notifications, service trouble tickets, and drop restoration.
Assist the OSP Construction department with troubleshooting as needed.
Assist with management of Connect Complete projects.
Build and maintain positive business relationships with co-op clients and travel to clients as needed.
Ensure drop service technicians support Service and Installation Managers in maintaining a positive customer experience.
Work with the Connect Sales/Marketing team and co-op clients to identify causes of low performance and provide feedback on increasing sales and penetration rates.
Assist with escalated customer complaints and issues as required.
Support RDOF regulatory field verification.
Perform additional duties as assigned.