Drop Service Installation Supervisor

Conexon•Destin, FL

14h

About The Position

Conexon is a telecommunications company that partners with Rural Electric Cooperatives to design and deploy fiber-to-the-home networks. The Drop Service Installation Supervisor oversees daily field operations and leads installation technicians to ensure efficient, high-quality fiber service installations. The role covers technician scheduling and training, quality control, inventory management, and service restoration coordination. The supervisor also works with cooperative clients, internal teams, and customers to support service performance and a positive customer experience. Travel throughout the assigned territory is required.

Requirements

High school diploma required; a college degree is preferred.
More than 3 years of experience in fiber-optic ISP operations or construction.
Strong PC and Microsoft Office skills.
Ability to use optical test equipment, including fusion splicers and OTDRs.
Ability to safely operate a company vehicle.
Strong communication skills.
Ability to work remotely with limited supervision and take initiative.
Strong leadership skills.

Nice To Haves

College degree.

Responsibilities

Hire and train personnel on service, drop, and installation processes and procedures.
Provide leadership to drop technicians.
Ensure field personnel have the necessary tools and equipment, and establish processes for maintaining them.
Ensure proper inventory management practices for drop and customer-premises equipment installation materials.
Oversee company fleet drivers and provide leadership on proper vehicle use and maintenance.
Manage drop service technician scheduling.
Develop and maintain service and installation reports and dashboards as needed, and complete end-of-day reporting requirements.
Ensure 811 compliance.
Conduct quality control for in-house and contracted drop installations, including invoice approval.
Manage storm restoration service processes, including damage notification procedures, service trouble tickets, and drop restoration.
Assist the outside plant construction department with troubleshooting as needed.
Assist with management of Connect Complete projects.
Build and maintain positive business relationships with cooperative clients, and travel to clients as needed.
Ensure drop service technicians work with Service and Installation Managers to maintain a positive customer experience.
Work with the Connect Sales/Marketing team and cooperative clients to identify causes of low performance and provide feedback on increasing sales and penetration rates.
Assist with escalated customer complaints and issues as required.
Support RDOF regulatory field verification.
Perform additional duties as assigned.