Drop Service Installation Supervisor

Conexon•Cairo, GA

15h

About The Position

Conexon is a telecommunications company partnering with Rural Electric Cooperatives to design and deploy fiber-to-the-home networks. Its mission is to expand reliable high-speed internet and phone services in rural communities. The Supervisor of Drop Service Installation oversees daily field operations, leads installation technicians, and ensures efficient, high-quality fiber service installations. The role includes technician scheduling and training, quality control, inventory management, and coordination of service restoration. The position is based in the Cairo, Thomasville, or Sylvester, Georgia area and requires travel throughout the assigned territory and to co-op clients as needed. The schedule is fixed, and overtime is not expected.

Requirements

High school diploma required.
More than 3 years of experience in fiber-optic ISP operations or construction.
Strong PC and Microsoft Office skills.
Ability to use optical test equipment, including fusion splicers and OTDRs.
Ability to safely operate a company vehicle.
Strong communication skills.
Ability to work remotely with limited supervision and demonstrate initiative.
Strong leadership skills.

Nice To Haves

College degree preferred.

Responsibilities

Hire and train personnel on service, drop, and installation processes and procedures.
Provide leadership to drop technicians.
Ensure field personnel have the necessary tools and equipment and that processes are in place to maintain them.
Establish and maintain inventory management practices for drop and customer-premises equipment installation materials.
Oversee company fleet drivers and provide guidance on proper vehicle use and maintenance.
Manage drop service technician scheduling.
Develop and maintain service and installation reporting and dashboards as needed, and complete end-of-day reporting.
Ensure 811 compliance and quality control for in-house and contracted drop installations, including invoice approval.
Manage the storm restoration service process, including damage notification processes, service trouble tickets, and drop restoration.
Assist the outside plant construction department with troubleshooting as needed.
Assist with management of Connect Complete projects.
Build and maintain positive business relationships with co-op clients and travel to clients as needed.
Ensure drop service technicians support Service and Installation Managers in maintaining a positive customer experience.
Work with the Connect Sales/Marketing team and co-op clients to identify causes of low performance and provide feedback on increasing sales and penetration rates.
Assist with escalated customer complaints and issues as required.
Support RDOF regulatory field verification.
Perform additional duties as assigned.