Drop Service Installation Supervisor

Conexon•Jackson, GA

16h

About The Position

Conexon is a telecommunications company that partners with Rural Electric Cooperatives to design and deploy fiber-to-the-home networks. It seeks a Drop Service Installation Supervisor to oversee daily field operations, lead installation technicians, and ensure efficient, high-quality fiber service installations. The role includes technician scheduling and training, quality control, inventory management, and coordination of service restoration efforts. The position is based in Jackson or Barnesville, Georgia, involves travel throughout the assigned territory, and has a fixed schedule with no overtime.

Requirements

High school diploma required.
More than 3 years of experience in fiber-optic ISP operations or construction.
Strong PC and Microsoft Office skills.
Ability to use optical test equipment, including fusion splicers and OTDRs.
Ability to safely operate a company vehicle.
Strong communication skills.
Ability to work remotely with limited supervision and demonstrate initiative.
Strong leadership skills.

Nice To Haves

College degree preferred.

Responsibilities

Hire and train personnel on service, drop, and installation processes and procedures.
Provide leadership to drop technicians and ensure field personnel have the tools and equipment they need.
Establish processes for maintaining tools and equipment and managing drop and CPE installation materials inventory.
Oversee company fleet drivers and promote proper vehicle use and maintenance.
Manage drop service technician scheduling, service and installation reporting or dashboards, end-of-day reporting, and 811 compliance.
Conduct quality control for in-house and contract drop installations and approve invoices.
Manage storm restoration service processes, damage notifications, service trouble tickets, and drop restoration; assist the OSP Construction department with troubleshooting as needed.
Assist with management of Connect Complete projects.
Build and maintain positive business relationships with cooperative clients and travel to clients as needed.
Ensure drop service technicians assist Conexon Service and Installation Managers in maintaining a positive customer experience.
Work with the Connect Sales/Marketing team and cooperative clients to identify causes of low performance and provide feedback on increasing sales and penetration rates.
Assist with escalated customer complaints and issues as required.
Support RDOF regulatory field verification.
Perform additional duties as assigned.