Drop Service Installation Supervisor

Conexon•Macon, GA

16h

About The Position

Conexon is a telecommunications company that partners with Rural Electric Cooperatives to design and deploy fiber-to-the-home networks, with a mission to expand reliable high-speed internet and phone service in rural communities. The Supervisor of Drop Service Installation oversees daily field operations, leads installation technicians, and ensures efficient, high-quality fiber service installations. The role covers technician scheduling and training, quality control, inventory management, and coordination of service restoration. The position is based in Macon and Reynolds, Georgia, requires travel throughout the assigned territory, and has a fixed schedule with no overtime.

Requirements

High school diploma required.
More than 3 years of experience in fiber optic ISP operations or construction.
Strong PC and Microsoft Office skills.
Ability to use optical test equipment, including fusion splicers and OTDRs.
Ability to safely operate a company vehicle.
Strong communication skills.
Ability to work remotely with limited supervision and demonstrate initiative.
Strong leadership skills.

Nice To Haves

College degree preferred.

Responsibilities

Hire and train personnel in service, drop, and installation processes and procedures.
Provide leadership to drop technicians.
Ensure field personnel have the necessary tools and equipment, and establish processes for maintaining them.
Ensure proper inventory management for drop and customer-premises equipment (CPE) installation materials.
Oversee company fleet drivers and provide guidance on proper vehicle use and maintenance.
Manage drop service technician scheduling.
Develop and maintain service and installation reporting and dashboards as needed, and complete end-of-day reporting requirements.
Ensure 811 compliance.
Perform quality control for in-house and contracted drop installations and approve invoices.
Manage storm restoration service processes, including damage-notification processes, service trouble tickets, and drop restoration.
Assist the OSP Construction department with troubleshooting as needed.
Assist with management of Connect Complete projects.
Build and maintain positive business relationships with co-op clients, including traveling to clients as needed.
Ensure drop service technicians work with Conexon Service and Installation Managers to maintain a positive customer experience.
Work with the Connect Sales/Marketing team and co-op clients to identify causes of low performance and provide feedback on increasing sales and penetration rates.
Assist with escalated customer complaints and issues as required.
Support RDOF regulatory field verification.
Perform additional duties as assigned.