Drop Service Installation Supervisor

Conexon•Thomasville, GA

15h

About The Position

Conexon is a telecommunications company that partners with Rural Electric Cooperatives to design and deploy fiber-to-the-home networks. Its mission is to expand access to reliable, high-speed internet and phone services in rural communities. The Supervisor of Drop Service Installation oversees daily field operations and leads installation technicians to ensure efficient, high-quality fiber service installations. Responsibilities include technician scheduling and training, quality control, inventory management, and coordinating service restoration. The role also supports project management, client relationships, customer experience, sales performance, and regulatory field verification. The position is based in the Cairo, Thomasville, or Sylvester, Georgia area and requires travel throughout the assigned territory and to co-op clients as needed.

Requirements

High school diploma required.
More than 3 years of experience in fiber-optic ISP operations or construction.
Strong PC and Microsoft Office skills.
Ability to use optical test equipment, including fusion splicers and OTDRs.
Ability to safely operate a company vehicle.
Strong communication skills.
Ability to work remotely with limited supervision and take initiative.
Strong leadership skills.

Nice To Haves

College degree preferred.

Responsibilities

Hire and train personnel on service, drop, and installation processes and procedures.
Provide leadership to drop technicians.
Ensure field personnel have the tools and equipment they need, and establish processes for maintaining them.
Establish and maintain inventory management practices for drop and customer premises equipment (CPE) installation materials.
Oversee company fleet drivers and promote proper vehicle use and maintenance.
Manage drop service technician scheduling.
Develop and maintain service and installation reporting and dashboards as needed, and complete end-of-day reporting.
Ensure 811 compliance.
Oversee quality control for in-house and contract drop installations and approve invoices.
Manage storm restoration services, damage-notification processes, service trouble tickets, and drop restoration.
Assist the OSP Construction department with troubleshooting as needed.
Assist with management of Connect Complete projects.
Build and maintain positive business relationships with co-op clients, and travel to clients as needed.
Ensure drop service technicians support Service and Installation Managers in maintaining a positive customer experience.
Work with the Connect Sales/Marketing team and co-op clients to identify causes of low performance and provide feedback on increasing sales and penetration rates.
Assist with escalated customer complaints and issues as required.
Support RDOF regulatory field verification.
Perform additional duties as assigned.