Supervisor Inflight Crew Scheduling

Alaska Airlines • WA-SeaTac, WA

3d • Onsite

About The Position

The Supervisor Inflight Crew Scheduling oversees the daily operation of Inflight Schedulers at Alaska Airlines and Hawaiian Airlines. This people leader establishes team priorities and guides schedulers in meeting performance objectives related to safety, reliability, and customer satisfaction. The role also develops crew schedulers through performance management, project assignments, and ongoing coaching, and manages departmental administrative functions. The supervisor collaborates across departments and with labor relations partners and unions to address contractual scheduling matters and support a positive team culture.

Requirements

• At least 3 years of airline, crew scheduling, or related experience.
• Bachelor’s degree, or an additional 2 years of relevant training or experience in lieu of the degree.
• High school diploma or equivalent.
• Proficiency with Microsoft Office applications, including Word, Excel, OneNote, Teams, PowerPoint, and Outlook.
• Ability and willingness to accept shift work, including weekends, holidays, after-hours work, and on-call duties, and to work a flexible schedule that may include 8-, 10-, or 12-hour shifts.
• Strong interpersonal skills and effective verbal and written communication.
• Strong critical decision-making and situational judgment skills.
• Ability to interact with business leaders, provide insights and recommendations, and collaborate to solve complex operational challenges.
• Must be authorized to work in the United States.
• Must be at least 18 years old.

Nice To Haves

• Leadership abilities demonstrating self-reliance, self-motivation, the ability to work well under pressure, and professional assertiveness.
• Demonstrated enthusiasm, team spirit, and congeniality.
• Working knowledge of JCTE (Jeppesen Crew Tracking Editor).
• Experience with scheduling and budget controls.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Lead Inflight Crew Schedulers in meeting performance objectives, including on-time performance, reserve utilization, and premium usage, by monitoring daily performance, setting work priorities, and providing real-time direction within established guidelines.
• Investigate and report Inflight Crew delays and irregular flight activity; identify and implement solutions to mitigate future occurrences within established procedures.
• Supervise execution of and ongoing adherence to FAR, collective bargaining agreements, and company policies to ensure Flight Attendants are scheduled legally.
• Work with IAM and AFA and internal Labor Relations partners to resolve contractual work-agreement issues and mitigate potential grievances, following established processes and guidance.
• Develop Crew Schedulers through performance management, project assignments, ongoing feedback, and coaching on attendance, required training, scheduling compliance, delays, and professionalism.
• Manage department administrative functions, including daily schedules, scheduler sick leave and time off, and supply ordering.
• Answer escalated Flight Attendant calls about contractual scheduling needs, handle inquiries, and solve problems.
• Collaborate across departments to promote a positive work culture and deeper business understanding.
• Influence team culture through actions, presence, and reinforcement of expected behaviors.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager