Supervisor Inflight Crew Scheduling
About The Position
The Supervisor Inflight Crew Scheduling oversees the daily operation of Inflight Schedulers at Alaska Airlines and Hawaiian Airlines. This people leader establishes team priorities and leads schedulers in meeting objectives for safety, reliability, and customer satisfaction. The position guides daily scheduling operations, supports compliance with applicable regulations, collective bargaining agreements, and company policies, and develops schedulers through performance management, coaching, and ongoing feedback. The supervisor also manages administrative functions, handles escalated Flight Attendant scheduling inquiries, and works across departments to support effective operations and a positive team culture.
Requirements
- At least 3 years of airline, crew scheduling, or related experience.
- Bachelor’s degree, or an additional two years of relevant training or experience in lieu of the degree.
- Proficiency with Microsoft Office applications, including Word, Excel, OneNote, Teams, PowerPoint, and Outlook.
- Ability and willingness to accept shift work, including weekends, holidays, after-hours, and on-call work, and to work a flexible schedule that may include 8-, 10-, or 12-hour shifts.
- Strong interpersonal skills and effective verbal and written communication.
- Strong critical decision-making and situational judgment skills.
- Ability to interact with business leaders, provide insights and recommendations, and collaborate to solve complex operational challenges.
- High school diploma or equivalent.
- Must be authorized to work in the United States.
- Minimum age of 18.
Nice To Haves
- Leadership abilities demonstrating self-reliance, self-motivation, the ability to work well under pressure, and professional assertiveness.
- Enthusiasm, team spirit, and congeniality.
- Working knowledge of JCTE (Jeppesen Crew Tracking Editor).
- Experience with scheduling and budget controls.
- Excellent written, verbal, and interpersonal communication skills.
Responsibilities
- Lead Inflight Crew Schedulers in meeting performance objectives, including on-time performance, reserve utilization, and premium usage, by monitoring performance, setting priorities, and providing real-time direction within established guidelines.
- Investigate and report Inflight Crew delays and irregular flight activity, identify ways to prevent future delays, and implement mitigations within established procedures.
- Supervise execution of and ongoing adherence to FAR, CBA, and company policies to ensure Flight Attendants are scheduled legally.
- Liaise with IAM and AFA labor unions to resolve contractual work agreements efficiently and mitigate potential grievances; follow established processes and engage Labor Relations partners as needed.
- Develop Crew Schedulers through performance management, project assignments, and ongoing feedback and coaching on attendance, required training, scheduling compliance, delays, and professionalism.
- Manage administrative functions, including the daily schedule, scheduler sick leave, time off, and supply ordering.
- Answer escalated Flight Attendant calls about contractual scheduling needs, handle inquiries, and solve problems.
- Collaborate across departments to promote a positive work culture and deepen business acumen.
- Influence team culture through action, presence, and reinforcement of behaviors.
Benefits
- Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
- Medical, dental, and vision benefits.
- 401(k) match program.
- Annual bonus plans.
- Holiday pay and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
