Head of Inflight

Air Wisconsin Airlines•Appleton, WI

1d•Hybrid

About The Position

The Head of Inflight is responsible for promoting and fostering a safe and secure operating environment, overseeing security functions, and ensuring procedures and regulations are met. This role leads the day-to-day performance of Inflight Services, Ground Handling, and Customer Service, including onboard service delivery and operational execution. The Head of Inflight negotiates and administers the Collective Bargaining Agreement for flight attendants, partners with Crew Planning for staffing and training, and ensures departmental policies and procedures are current and compliant. This position liaises with the FAA’s Cabin Safety Inspector, adopts best practices for performance, safety, and service goals, and works closely with business partners to ensure a seamless customer experience. The role provides strategic and operational oversight of ground handling activities, is responsible for the content of Inflight operating manuals, and partners with Finance to develop and adhere to annual budgets. Additionally, the Head of Inflight provides on-call and after-hours support for Inflight, Ground Handling, and Customer Service issues.

Requirements

High level of judgement and initiative in setting priorities, working with internal and external resources as well as the Association of Flight Attendant (AFA) and the Federal Aviation Administration (FAA), dealing with employee issues and daily operational issues
Strong ability to work in a team environment and to help others assimilate into the team
Ability to manage confidential information
Ability to communicate fluently in English
Excellent communication and organizational skills
Excellent time management and prioritization skills
Ability to act as an advocate for change
Problem Solving
Analytical Ability
Interpersonal/team-building skills
Inflight leadership experience
Associate degree or equivalent experience
Labor relations skills/experience as it pertains to Collective Bargaining Agreements

Nice To Haves

Bachelor’s degree or equivalent experience
Fixed-Base Operations, and Ground Handling
5 to 10 years previous airline experience with specific management experience in Inflight

Responsibilities

Promotes and fosters a safe and secure operating environment; oversees security functions to ensure procedures are implemented and all applicable regulations and standards are accommodated
Leads and is responsible for the day-to-day performance of Inflight Services, Ground Handling, and Customer Service, including onboard service delivery and operational execution
Negotiates and administers the Collective Bargaining Agreement for flight attendants including first step grievance hearings and arbitration
Partners with Crew Planning to determine proper Flight Attendant (FA) staffing requirements and ensures FAs are properly trained and available to meet the operational needs of the Company
Ensures departmental policies and procedures are current, compliant, and effectively communicated across Inflight Services, Ground Handling, and Customer Service
Liaisons with the FAA’s Cabin Safety Inspector on operational issues
Ensures department adopts best practices designed to achieve performance, safety, and service goals
Works closely with our business partners to ensure a safe, secure, and seamless product for all aspects of customer experience to include onboard service
Provides strategic and operational oversight of ground handling activities, including station performance, vendor management, service reliability, safety, and compliance with company and regulatory requirements
Responsible for the content of the Inflight operating manuals and programs to ensure compliance with all applicable FAA regulations and company policies
In partnership with the Finance team, develops and adheres to the annual approved budgets for Inflight Services, Ground Handling, and Customer Service
Provides on-call and after-hours support for Inflight, Ground Handling, and Customer Service issues