Head of Inflight
About The Position
Promotes and fosters a safe and secure operating environment; oversees security functions to ensure procedures are implemented and all applicable regulations and standards are accommodated. Leads and is responsible for the day-to-day performance of Inflight Services, Ground Handling, and Customer Service, including onboard service delivery and operational execution. Negotiates and administers the Collective Bargaining Agreement for flight attendants including first step grievance hearings and arbitration. Partners with Crew Planning to determine proper Flight Attendant (FA) staffing requirements and ensures FAs are properly trained and available to meet the operational needs of the Company. Ensures departmental policies and procedures are current, compliant, and effectively communicated across Inflight Services, Ground Handling, and Customer Service. Liaisons with the FAA’s Cabin Safety Inspector on operational issues. Ensures department adopts best practices designed to achieve performance, safety, and service goals. Works closely with our business partners to ensure a safe, secure, and seamless product for all aspects of customer experience to include onboard service. Provides strategic and operational oversight of ground handling activities, including station performance, vendor management, service reliability, safety, and compliance with company and regulatory requirements. Responsible for the content of the Inflight operating manuals and programs to ensure compliance with all applicable FAA regulations and company policies. In partnership with the Finance team, develops and adheres to the annual approved budgets for Inflight Services, Ground Handling, and Customer Service. Provides on-call and after-hours support for Inflight, Ground Handling, and Customer Service issues.
Requirements
- High level of judgement and initiative in setting priorities, working with internal and external resources as well as the Association of Flight Attendant (AFA) and the Federal Aviation Administration (FAA), dealing with employee issues and daily operational issues
- Strong ability to work in a team environment and to help others assimilate into the team
- Ability to manage confidential information
- Ability to communicate fluently in English
- Excellent communication and organizational skills
- Excellent time management and prioritization skills
- Ability to act as an advocate for change
- Problem Solving
- Analytical Ability
- Interpersonal/team-building skills
- Inflight leadership experience
- Associate degree or equivalent experience
- Labor relations skills/experience as it pertains to Collective Bargaining Agreements
Nice To Haves
- Bachelor’s degree or equivalent experience
- Fixed-Base Operations, and Ground Handling
- 5 to 10 years previous airline experience with specific management experience in Inflight
Responsibilities
- Promotes and fosters a safe and secure operating environment; oversees security functions to ensure procedures are implemented and all applicable regulations and standards are accommodated
- Leads and is responsible for the day-to-day performance of Inflight Services, Ground Handling, and Customer Service, including onboard service delivery and operational execution
- Negotiates and administers the Collective Bargaining Agreement for flight attendants including first step grievance hearings and arbitration
- Partners with Crew Planning to determine proper Flight Attendant (FA) staffing requirements and ensures FAs are properly trained and available to meet the operational needs of the Company
- Ensures departmental policies and procedures are current, compliant, and effectively communicated across Inflight Services, Ground Handling, and Customer Service
- Liaisons with the FAA’s Cabin Safety Inspector on operational issues
- Ensures department adopts best practices designed to achieve performance, safety, and service goals
- Works closely with our business partners to ensure a safe, secure, and seamless product for all aspects of customer experience to include onboard service
- Provides strategic and operational oversight of ground handling activities, including station performance, vendor management, service reliability, safety, and compliance with company and regulatory requirements
- Responsible for the content of the Inflight operating manuals and programs to ensure compliance with all applicable FAA regulations and company policies
- In partnership with the Finance team, develops and adheres to the annual approved budgets for Inflight Services, Ground Handling, and Customer Service
- Provides on-call and after-hours support for Inflight, Ground Handling, and Customer Service issues
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
