Program Supervisor, Inflight Compliance

Endeavor Air • Minneapolis, MN

1d • $67,500 - $80,400

About The Position

The Program Supervisor, Inflight Compliance is the Inflight department’s subject matter expert on compliance with FAA, DOT, and TSA regulations and guidance. This primarily ground-based management position operates from a crew base or hub and bridges regulatory requirements with frontline execution. The role maintains Inflight manuals and training materials, conducts quality assurance audits and onboard evaluations, leads the department’s Safety Management System (SMS) work, and supports regulatory and operational compliance.

The position represents Inflight on the ASAP Event Review Committee and Fatigue Review Board, leads responses to external audits and FAA matters, and coordinates policy and procedure alignment across departments. It also handles safety and compliance investigations, employee records, certain Inflight programs and equipment standards, budget coordination, and Flight Attendant communications. The supervisor directly manages two specialists and supports their development, training, and operational readiness. The position involves up to 25% travel, including multiple overnight trips.

Requirements

• Bachelor’s degree or a combination of education and related experience in airline Inflight Operations.
• Three years of management and/or training experience, as well as experience in Inflight.
• Strong knowledge of Federal Aviation Regulations (FARs) and labor union contracts.
• Ability to successfully complete Flight Attendant Initial Training and maintain Flight Attendant qualification annually.
• At least two years of experience as a certified Flight Attendant.
• Reliable and self-motivated.
• Analytical, interpretive, and organizational skills.
• Ability to multitask efficiently and effectively to meet deadlines.
• Interpersonal, written, and verbal communication skills, including ability to work with all levels of an organization.
• PC proficiency in Microsoft Office, specifically Word, Excel, Outlook, and PowerPoint.
• Experience creating written policies and procedures and drafting manual revisions.
• Experience communicating standards to employees regularly through websites, manuals, guides, and presentations.
• Ability to travel up to 25%, including multiple overnight trips.
• Some repetitive motion such as typing; physical exertion including pulling, pushing, reaching, bending, standing, walking, and lifting boxes, bags, and electronic equipment up to 30 lbs.; and ability to tolerate long periods of sitting.

Nice To Haves

• Experience in regulatory compliance.
• Project management experience.

Responsibilities

• Serve as the subject matter expert for FAA, DOT, and TSA regulations and guidance related to Inflight policies and procedures.
• Research, develop, and implement changes needed to maintain departmental and regulatory compliance.
• Monitor Flight Attendants for compliance with FAA regulations and the Flight Attendant Manual (FAM).
• Develop, revise, and maintain the Flight Attendant Manual and Flight Attendant Announcement Handbook.
• Keep training materials and instructional tools aligned with FAM revisions, federal regulations, and SMS requirements.
• Lead coordination of policies and procedures across departments to ensure manual alignment.
• Maintain the Inflight Operations Quality Assurance and Standards Manual for quarterly audits.
• Conduct quarterly Inflight audits of cabin operations.
• Conduct mandatory line checks and random onboard observation and evaluation flights.
• Audit training personnel, class instruction, and third-party vendor training centers.
• Lead Inflight’s Safety Management System work and maintain the Inflight Safety Management System Manual.
• Collaborate with corporate Safety Risk Management to use audit data to refine safety frameworks and onboard protocols.
• Review FIRs and ASAP reports and develop corrective action plans and process improvements.
• Lead Inflight’s completion of external quality assurance audits, including IOSA, DOD, and code-share audits.
• Investigate and resolve FAA letters of investigation, FAA self-disclosures, customs fines, and audit findings.
• Lead disciplinary assessments, investigate delays, conduct fact-finding meetings, and address policy or safety infractions.
• Interpret collective bargaining agreement language objectively and facilitate the formal grievance process.
• Coordinate time-sensitive DOT drug and alcohol testing notifications and schedules.
• Securely document and manage employment, incident, and compliance records in Endeavor Air systems.
• Administer Inflight policies for the carry-on bag program and exit seat program.
• Oversee the design, compliance, and approval of the passenger safety briefing card.
• Ensure emergency equipment compliance and standardization.
• Coordinate periodic announcement updates for the PBS600 system onboard aircraft.
• Develop Flight Attendant communications related to safety and regulations.
• Represent the department in conformity inspections.
• Coordinate development of the annual Inflight department budget proposal and manage the approved yearly budget.
• Provide direct supervision, direction, coaching, and performance management to two specialists, and support their development, training, and operational readiness.
• Perform other duties and special projects as assigned.

Benefits

• Free or reduced-rate travel privileges on Delta Air Lines and more than 80 air carriers worldwide for employees and eligible family members.
• Comprehensive medical, dental, and vision plans.
• 401(k) with company match starting on Day 1.
• Operational Performance Rewards (OPR) Program.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Flexible Spending Accounts (FSA).
• Voluntary supplementary benefit options.
• Competitive total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager