Senior Manager, Inflight Learning and Compliance

Endeavor Air • Minneapolis, MN

7d • $110,000 - $150,000

About The Position

The Senior Manager, Inflight Learning and Compliance leads Flight Attendant training, regulatory compliance, and quality assurance for Endeavor Air Inflight. The role owns learning programs from initial training through Continuing Qualification (CQ), including train-the-trainer programs under the Advanced Qualification Program (AQP). It serves as the department subject matter expert on FAA, DOT, and TSA requirements; supports Inflight manual maintenance; represents Endeavor Air with regulatory bodies; directs Inflight quality assurance audits; and serves as a department lead for the Safety Management System (SMS). The position leads a combined learning and compliance team of approximately 33 employees and reports to the Director, Inflight Learning and Compliance.

The role provides strategic direction for Inflight learning and compliance, analyzes operational and training data to identify performance gaps, and coordinates policies, procedures, training, and communications across departments. It oversees curricula, facilitator certification, AQP governance, training records, regulatory audits and inspections, manuals, quality assurance, SMS activities, training operations, budgets, resources, and employee development. The position requires the ability to complete Flight Attendant Initial Training and maintain Flight Attendant qualification.

The work takes place in office, classroom, aircraft hangar, exit trainer, and airport operations settings, in all types of weather. The role involves frequent critical deadlines and changing priorities, repetitive motion such as typing, and long periods of sitting. Some physical exertion is required, including pulling, pushing, reaching, bending, standing, walking, and lifting boxes, bags, and electronic equipment up to 30 pounds. Travel is up to 25%, including multiple overnight trips. Evening, weekend, and holiday work may be required, as may responding to time-sensitive operational matters.

Requirements

• Bachelor's degree, or an equivalent combination of education and airline Inflight experience.
• At least three years of training, learning and development, transportation, or regulatory compliance experience in a regulated industry.
• Five years of leadership experience, including leading managers or multiple teams.
• Experience in regulatory compliance and in curriculum development or instructional design for ILT and CBT.
• Experience writing policies and procedures and drafting manuals.
• Ability to complete Flight Attendant Initial Training and maintain Flight Attendant qualification.
• Experience working with union-represented employees, including labor relations, contract compliance, grievance resolution, and collaboration with union representatives.
• Strong analytical, organizational, and interpretive skills, attention to detail, and ability to see the big picture.
• Excellent written and verbal communication skills with internal and external audiences at all levels.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Ability to travel up to 25%, including multiple overnight trips.
• Ability to work evenings, weekends, and holidays and respond to time-sensitive matters as operationally required.
• Ability to perform some physical exertion, including pulling, pushing, reaching, bending, standing, walking, and lifting up to 30 pounds.

Nice To Haves

• Bachelor's or master's degree in HRD, Education, Human Resources, or a related field.
• Three years of airline Inflight training experience.
• FAA regulatory experience.
• Experience as a Flight Attendant.
• Expert knowledge of 14 CFR Parts 61, 91, and 121, especially Subpart Y, and related FAA Advisory Circulars, Orders, and Handbooks.
• Project management experience.

Responsibilities

• Lead strategic planning for Inflight learning and compliance, aligning training priorities with operational performance, safety objectives, regulatory expectations, and departmental goals.
• Analyze operational trends, training outcomes, evaluation data, audit findings, FIRs, ASAP reports, and field feedback to identify performance gaps and recommend learning or communication interventions.
• Represent the department in leadership discussions and cross-functional initiatives involving Flight Attendant training strategy, regulatory compliance, AQP governance, and program effectiveness.
• Partner with internal business partners to align policies, procedures, and training across departments and manuals.
• Lead change management and communication for training programs, policy updates, procedural changes, and safety initiatives.
• Apply the ADDIE model to Inflight learning programs.
• Direct the design, development, and maintenance of Flight Attendant, instructor, and evaluator curricula for initial, CQ, requalification, and train-the-trainer programs in ILT and CBT formats.
• Oversee facilitator certification, including instructor and evaluator selection, initial certification, observation, standardization, and recurring qualification.
• Administer Flight Attendant Qualification Standards and recommend AQP Manual content, policy, and procedure changes to the Director.
• Facilitate quarterly AQP Quality Assurance meetings and prepare the AQP Annual Report.
• Ensure safety, service, and customer experience content is included in every program.
• Oversee Flight Attendant training records, qualification tracking, and regulatory compliance evidence.
• Maintain expert knowledge of FAA, DOT, and TSA regulations and guidance affecting Inflight, including 14 CFR Part 121, AQP requirements, and the collective bargaining agreement.
• Serve as primary liaison with the Cabin Safety Inspector and act as liaison with AFS-280 in the Director's absence.
• Lead FAA inspections and internal and external audits of the Flight Attendant program, including IOSA, DOD, and code-share audits.
• Investigate and resolve FAA letters of investigation, voluntary self-disclosures, customs fines, and audit findings.
• Represent Inflight on the ASAP Event Review Committee, Fatigue Review Board, and conformity inspections.
• Lead and support development, revision, and maintenance of the Flight Attendant Manual, Flight Attendant Announcement Handbook, Inflight SMS Manual, and Inflight Quality Assurance and Standards Manual.
• Lead interdepartmental policy and procedure coordination to keep manuals aligned.
• Oversee the design, compliance, and approval of the passenger safety briefing card.
• Coordinate periodic onboard announcement updates for the PBS600 system.
• Direct Flight Attendant communications on safety and regulatory topics.
• Direct quarterly Inflight audits in training and onboard aircraft to confirm cabin operations meet regulations and Endeavor Air standards.
• Serve as a department lead for SMS, including Inflight hazard identification and risk mitigation.
• Oversee corrective action plans for FAA findings, internal audits, IOSA observations, and training discrepancies.
• Ensure emergency equipment compliance and standardization.
• Coordinate department training needs and oversee scheduling of learning events, including travel, shuttles, aircraft time, classrooms, and instructors.
• Build and manage the training budget and assess staffing needs.
• Manage inventory of training materials, exit trainers, emergency equipment, and supplies.
• Maintain facilitator guides, evaluation tools, job aids, and learning resources.
• Evaluate training processes, automation tools, and delivery methods and recommend improvements.
• Lead managers and specialists across learning and compliance through performance management, ongoing feedback, and stretch assignments.
• Build team capacity for growth and succession.
• Shape team culture and Positive Employee Relations through presence and reinforcement of behaviors.
• Ensure proper handling of personnel matters for Flight Attendants in training.
• Provide direct supervision, leadership, and coaching to learning and compliance personnel, and support employee development, training, and operational readiness.
• Perform other duties as assigned.

Benefits

• Free or reduced-rate travel privileges on Delta Air Lines and more than 80 air carriers worldwide for employees and eligible family members.
• Comprehensive medical, dental, and vision plans.
• 401(k) with company match starting on Day 1.
• Operational Performance Rewards (OPR) Program.
• Life and AD&D insurance, short- and long-term disability, flexible spending accounts (FSA), and voluntary supplementary benefit options.
• Competitive total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior