(DEN) Supervisor, Hub Services

United Ground Express•Denver, CO

12d•Onsite

About The Position

The Supervisor, Hub Services oversees United Ground Express personnel and ensures compliance with operational, safety, quality, and compliance standards established by United Ground Express, United Airlines, and regulatory authorities. The role provides coaching and direction, coordinates staffing and work assignments, supports employee training and relations, and helps maintain safe, efficient operations and excellent customer service in a dynamic airport environment. The position is based at Denver International Airport. It requires a flexible schedule to support a 24-hour-per-day, seven-day-per-week operation, including weekends and holidays as assigned. The role also involves physical activity and working outdoors in all types of weather.

Requirements

At least 2 years of aviation leadership experience.
High school diploma and previous supervisory experience.
Ability to work independently in a dynamic, fast-paced operational environment.
Analytical thinking, goal-directed leadership, and service-oriented performance.
Strong communication and interpersonal skills.
Strong problem-solving skills and a drive for excellence.
Organization and planning skills.
Strong leadership skills, including the ability to motivate and coach others.
Valid U.S. state driver's license that is not suspended, expired, revoked, or denied.
Proficiency with MS Office applications.
Flexible schedule availability for a 24-hour-per-day, seven-day-per-week operation, including weekends and holidays as assigned.
Ability to stand, lift, bend, push, and pull for extended periods; lift up to 70 pounds; and work outside in all types of weather.
Ability to communicate and interact in English, both orally and in writing.
Ability to perform repetitive motions that may involve the wrists, hands, or fingers, and to use computers and other office equipment.
Ability to sit, stand, and walk for extended periods.
Ability to pass all pre-screening clearances applicable to the position.

Nice To Haves

Experience supervising a union-represented work group.

Responsibilities

Provide coaching and direction to station personnel to meet or exceed performance expectations.
Ensure compliance with all safety requirements.
Set a positive example for station team members and promote excellent customer service.
Maintain a positive work environment, strong employee relations, and collaborative relationships.
Remain calm during high-volume periods or irregular operations.
Schedule and monitor daily work assignments to ensure appropriate staffing and superior customer service.
Ensure employees are properly trained and understand their assigned duties.
Ensure injuries, incidents, accidents, and customer service issues are properly reported and processed.
Ensure the operation functions safely, dependably, efficiently, and with care.
Perform other duties as assigned.

Benefits

Flight privileges for employees and their families on a standby basis across United Airlines’ global network.
20% discount on United Airlines flight tickets.
Vacation, sick time, and floating holidays.
Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
Flexible Spending Accounts.
Long-term disability coverage.
401(k).
Paid training.
Paid parking or transportation assistance.
Participation in the UGE annual incentive plan.