(DEN) Supervisor, HUB Dependability

United Ground Express•Denver, CO

1d•Onsite

About The Position

The Supervisor, HUB Dependability oversees the Denver Hub’s dependability program. The role tracks employee attendance, investigates attendance-related matters, analyzes data and trends, attends hearings, and assesses discipline in accordance with the applicable collective bargaining agreement (CBA) and UGE Attendance Policy. The supervisor works closely with department leaders, the Union, the Hub Business Office, Payroll, and Human Resources to manage absence-related matters and reduce sick leave and liability. They support consistent interpretation of labor laws, CBAs, and company policies, respond to employee attendance questions and grievances, and handle confidential employee information appropriately. The position reviews and analyzes large volumes of data, develops presentations on findings, and ensures employee data is processed accurately by relevant departments. It also involves meeting with employees and the Union, administering discipline, preparing and presenting evidence at grievance hearings, and consulting with Human Resources and department leaders on workplace issues. The supervisor may perform operational supervisory duties when business needs require, along with other assigned responsibilities such as collateral duties, safety, training, and RAP.

Requirements

Two years of operations or similar relevant work experience.
Working knowledge of Microsoft Office computer software.
Proficiency using Microsoft Excel to organize dependability data for analysis.
Strong management and leadership skills.
Strong written and interpersonal communication skills.
Ability to work with all levels of leadership in a fast-paced, goal-driven environment.
Strong technical skills and ability to analyze large volumes of data.
Ability to develop processes and strategies to manage costs associated with absences.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview is required to meet job qualifications.
Reliable, punctual attendance is an essential function of the position.
Ability to communicate and interact in English, both orally and in writing.
Ability to use computers and other office equipment.
Ability to sit, stand, and walk for extended periods.
Ability to lift up to 70 pounds on a consistent basis.
Ability to perform repetitive motions that may include the arms, wrists, hands, and/or fingers.
Ability to pass all pre-screening clearances applicable to position qualifications.

Nice To Haves

Bachelor’s degree or related airline experience.
Two to four years of experience leading a team.
Experience working within a union environment.
Experience with CBA discipline and dispute resolution or grievance processes.
Strong knowledge of Airport Operations functions.
Thorough knowledge of operational and corporate policies and procedures.
Broad knowledge of employment labor laws; Illinois labor laws are a plus.
Knowledge of organizational planning and employee relations.

Responsibilities

Oversee the Denver Hub’s dependability program.
Track employee dependability using time and attendance records; conduct attendance-related investigations; analyze raw data and trends; attend hearings; and assess discipline consistent with the CBA and UGE Attendance Policy.
Develop and maintain working relationships with department leaders, the Union, the Hub Business Office, Payroll, and Human Resources to manage absence matters and reduce sick leave and related liability.
Work with stakeholders to promote consistent interpretation of federal and state labor laws, CBAs, and company policy.
Respond to employee attendance questions and grievances with attention to employee experience, while appropriately protecting confidential information.
Review, track, and analyze large volumes of data; identify trends; prepare presentation decks; and help ensure employee datasets are accurately processed by departments such as Payroll, the Business Office, Scheduling, and HR.
Conduct meetings with employees to review attendance policy, administer disciplinary action, and respond to disputes through the grievance process.
Gather evidence and prepare and deliver attendance-related presentations at grievance hearings to support the Company’s position on suspensions or terminations.
Consult with Human Resources and department leaders about workplace issues and consistent application of labor laws, the CBA, and company policy.
Perform other assigned responsibilities, which may include collateral duties, safety, training, and RAP.
Work as an operational supervisor when business needs require.

Benefits

Flight privileges for employees and their families on United Airlines’ global network on a standby basis.
20% discount on United Airlines flight tickets.
Vacation, sick time, and floating holidays.
Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
Flexible Spending Accounts.
Long-term disability.
401(k).
Paid training.
Paid parking or transportation assistance.
Participation in the UGE annual incentive plan.