(DEN) Supervisor, Hub Services

United Ground Express•Denver, CO

11d•Onsite

About The Position

The Supervisor, Hub Services oversees United Ground Express (UGE) personnel and ensures compliance with operational, safety, quality, and compliance standards established by UGE, United Airlines, and regulatory authorities. The role provides coaching and direction to station personnel, supports excellent customer service, and helps maintain a positive, collaborative work environment. The Supervisor schedules and monitors daily assignments, ensures appropriate staffing and training, and helps the operation function safely, dependably, and efficiently. The position is based at Denver International Airport.

Requirements

Minimum 2 years of aviation leadership experience.
High school diploma and previous supervisory experience.
Ability to work independently and in a dynamic, fast-paced operational environment.
Analytical thinking, goal-directed leadership, and service-oriented performance.
Strong communication, interpersonal, problem-solving, organizational, planning, and leadership skills, including the ability to motivate and coach others.
Valid U.S. state driver’s license that is not suspended, expired, revoked, or denied.
Proficiency with MS Office applications.
Flexible schedule availability to cover a 24-hour-per-day, 7-day-per-week operation, including weekends and holidays as assigned.
Ability to stand, lift, bend, push, and pull for extended periods; lift up to 70 lbs.; and work outdoors in all types of weather.
Ability to communicate and interact with others in English, both orally and in writing.
Ability to perform repetitive motions involving the wrists, hands, and/or fingers, and to use computers and other office equipment.
Ability to sit, stand, and walk for extended periods.
Ability to pass all pre-screening clearances applicable to position qualifications.

Nice To Haves

Experience supervising a union-represented work group is preferred.

Responsibilities

Provide coaching and direction to station personnel to achieve or exceed performance expectations.
Ensure compliance with all safety requirements and applicable operational, quality, and regulatory standards.
Set a positive example for station team members and promote excellent customer service.
Maintain a positive work environment, strong employee relations, and collaborative relationships.
Demonstrate a calm demeanor during high-volume periods or irregular operations.
Schedule and monitor daily work assignments to ensure proper staffing while delivering a superior level of customer service.
Ensure employees are properly trained and understand their assigned duties.
Ensure injuries, incidents, accidents, and customer service issues are properly reported and processed.
Ensure the operation functions safely, dependably, and efficiently.
Perform other duties as assigned.

Benefits

Flight privileges for employees and their families on a standby basis across United Airlines’ global network.
20% discount on United Airlines flight tickets.
Vacation, sick time, and floating holidays.
Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
Flexible Spending Accounts.
Long Term Disability.
401(k).
Paid training.
Paid parking or transportation assistance.
Participation in the UGE annual incentive plan.