Supervisor, Home Equity Processing

Tower•Laurel, MD

About The Position

The Supervisor, Home Equity Processing supervises a team of Home Equity Loan Processors, managing the loan pipeline, file flow, and workloads to support acceptable turnaround times and meet closing dates. The supervisor monitors processing efficiency and looks for improvements to procedures and use of the loan origination system, with the goals of improving member service, workflow capacity, and error reduction. The role provides leadership, guidance, and support to the team and serves as a department leader and backup resource to the Manager of Home Equity Processing. The supervisor may perform Home Equity Processor duties as volume and capacity require. The role includes analyzing loan documentation, training and mentoring processors, conducting monthly quality-control reviews of closed loans, helping resolve processing and closing issues, and assisting with escalated member-service concerns. The supervisor monitors service levels and recommends coaching or corrective action to the Manager of Real Estate Lending. The position maintains knowledge of credit union products, guidelines, policies, procedures, mortgage insurance guidelines, and applicable state and federal regulations. It collaborates with the Real Estate Lending team and management, participates in pipeline and team meetings, and maintains written workflow procedures and related training. Member personal and financial information may be accessed only as required by the job and must be kept confidential and secure. The position is scheduled Monday through Friday, eight hours per day. Work hours may extend beyond the defined schedule when operating conditions require. The role requires the ability to lift up to 15 pounds, with or without assistance, in compliance with ADA. The hiring range is $75,213–$94,016. The posting states that all full-time positions include exceptionally low medical premiums and other benefits.

Requirements

Associate degree in business or a related field, or an equivalent combination of education and experience.
Three years of progressively responsible experience in real estate lending operations.
One to two years of successful supervisory or management experience.
Thorough knowledge of state and federal laws pertaining to mortgage banking, including RESPA, HMDA, TILA, and ECOA.
Proficiency with Word, Excel, Outlook, the internet, email, and mortgage loan origination software platforms.
Successful registration with the Nationwide Mortgage Licensing System and Registry, including compliance with and maintenance of registrations under the SAFE Act.
Ability to make analytical decisions with attention to detail.
Ability to lead, train, coach, and direct a home equity lending team.
Ability to learn and work in a fast-paced environment, multitask, and prioritize work.
Ability to work with mathematical concepts accurately.
Ability to interpret, understand, and apply Tower FCU Real Estate Lending Guidelines and NFP Guidelines.
Ability to communicate and work effectively with Tower FCU members, real estate agents, title companies, and the Real Estate Lending team.
Ability to work independently, identify and solve problems, seek guidance when necessary, and resolve issues expeditiously.
Ability to communicate work-process issues verbally and write operational reports, business correspondence, and required loan origination forms.
Ability to adapt to changes in internal, market, or regulatory environments; organize loan files and documents; and protect confidential member information through prudent judgment.
Ability to arrive at work routinely and promptly, work within stringent time constraints and a high-pressure environment, and provide and receive constructive feedback.
Ability to work in a team environment and help others.
Ability to interpret written procedures and instructions and identify and resolve emerging loan-origination problems expeditiously.
Knowledge of and adherence to credit union policies and procedures and regulations related to the Bank Secrecy Act, USA PATRIOT Act, and OFAC.
Ability to work hours that may extend beyond the defined work schedule when operating conditions dictate.
Ability to lift up to 15 pounds, with or without assistance, in compliance with ADA.

Responsibilities

Supervise the Home Equity Processor team and monitor workload, quality, output, and overall performance.
Manage the loan pipeline, file flow, and workloads to support acceptable turnaround times and meet closing dates.
Perform Home Equity Processor duties as needed based on volume and capacity.
Analyze loan documentation, including credit reports, paystubs, W-2s, tax returns, bank and retirement statements, property appraisals, AUS findings, and other required documents.
Train and mentor new Home Equity Processors in their daily duties and responsibilities.
Conduct monthly quality-control reviews of samples of closed loans for each processor and provide feedback and guidance.
Work with the team to analyze and resolve situations arising during home equity loan processing and closing.
Assist with member-service issues escalated to management and further escalate when appropriate.
Monitor individual team members’ service levels and recommend coaching or corrective action to the Manager of Real Estate Lending.
Maintain knowledge of TFCU product guidelines, policies and procedures, mortgage insurance guidelines, and applicable state and federal regulatory requirements.
Collaborate with the Real Estate Lending team and management to identify, analyze, and resolve issues throughout the loan process.
Participate in pipeline and team meetings to encourage teamwork and cooperation and provide feedback on workflow successes and failures.
Create, update, and maintain written procedures for the Home Equity team workflow and provide training, coaching, and procedural reviews.
Access member personal and financial information only as required and maintain its confidentiality and security.
Perform related duties and assignments when assigned.