Supervisor, Home Equity Processing

Tower Federal Credit Union•Laurel, MD

4h•$75,213 - $94,016

About The Position

The Supervisor, Home Equity Processing supervises a team of Home Equity Loan Processors, managing loan pipelines, file flow, and workloads to maintain acceptable turnaround times and meet closing dates. The role monitors processing efficiency and identifies improvements to procedures and use of the loan origination system to improve member service, workflow capacity, and accuracy. It provides leadership, guidance, and support to the team and serves as a departmental leader and backup resource to the Manager of Home Equity Processing. The supervisor may perform Home Equity Processor duties as volume and capacity require. The position analyzes loan documentation, trains and mentors processors, conducts monthly quality-control reviews of closed loans, supports the resolution of processing, closing, and escalated member-service issues, and monitors staff service levels. It collaborates with the Real Estate Lending team and management, participates in pipeline and team meetings, and creates and maintains written workflow procedures and related training. The role must protect member information and maintain knowledge of credit union and mortgage lending guidelines, policies, procedures, and applicable regulatory requirements.

Requirements

Associate degree in business or a related field, or an equivalent combination of education and experience.
Three years of progressively responsible experience in real estate lending operations, or equivalent experience and education.
One to two years of successful supervisory or management experience, or equivalent experience and education.
Thorough knowledge of state and federal laws pertaining to mortgage banking, such as RESPA, HMDA, TILA, and ECOA.
Proficiency with Word, Excel, Outlook, internet, email, and mortgage loan origination software platforms.
Successful registration, compliance, and maintenance of registrations with the Nationwide Mortgage Licensing System and Registry in compliance with the SAFE Act.
Analytical decision-making ability and attention to detail.
Ability to lead, train, coach, and direct a home equity lending team.
Ability to learn and work in a fast-paced environment, multitask, and prioritize work.
Ability to work accurately with mathematical concepts and apply Tower FCU Real Estate Lending Guidelines and NFP Guidelines.
Ability to communicate and work effectively with members, real estate agents, title companies, and the Real Estate Lending team.
Ability to work independently, identify and resolve problems promptly, and seek guidance when necessary.
Ability to communicate work-process issues verbally and adapt to changes in internal, market, or regulatory environments.
Ability to organize loan files and documents and exercise prudent judgment in protecting confidential member information.
Ability to arrive at work routinely and promptly and work within stringent time constraints and a high-pressure environment.
Ability to give and receive constructive feedback and contribute to a team environment.
Ability to write operational reports and business correspondence and complete required loan origination forms.
Ability to interpret written procedures and instructions and identify and resolve emerging loan-origination problems promptly.
Knowledge of and adherence to credit union policies and procedures and regulations related to the Bank Secrecy Act, USA PATRIOT Act, and OFAC.
Ability to work hours that may extend beyond the defined work schedule when operating conditions dictate.
Ability to lift up to 15 pounds, with or without assistance, in compliance with ADA.

Responsibilities

Supervise the Home Equity Processor team and monitor workload, output quality and quantity, and overall team performance.
Perform Home Equity Processor duties as needed based on volume and capacity.
Analyze loan documentation, including credit reports, paystubs, tax returns, bank and retirement statements, appraisals, AUS findings, and other required documents.
Instruct, train, and mentor new Home Equity Processors.
Conduct monthly quality-control reviews of a sample of each processor’s closed loans and provide feedback and guidance.
Work with the team to analyze and resolve issues arising during home equity loan processing and closing.
Assist with member-service issues escalated to management and escalate further when appropriate.
Monitor individual service levels against management standards and recommend coaching or corrective action to the Manager of Real Estate Lending.
Maintain knowledge of TFCU product guidelines, policies and procedures, MI guidelines, and applicable state and federal regulations.
Collaborate with the Real Estate Lending team and management to identify, analyze, and resolve issues throughout the loan process.
Participate in pipeline and team meetings to encourage teamwork and provide feedback on workflow successes and challenges.
Create, update, and maintain written procedures for the Home Equity team workflow, and provide training, coaching, and procedural reviews.
Access member personal and financial information only as required and maintain its confidentiality and security.
Perform related duties and assignments as assigned.