Home Equity Processor

Citizens • Johnston, RI

5d • Hybrid

About The Position

The Home Equity Processor reviews submitted loan application documentation to ensure compliance with bank requirements and follows up on routine documentation needs with customers, loan officers, branches, and other financial institutions. The processor completes reviews within department standards, enters clear and concise comments, edits information, and records application status in the appropriate loan systems. The role also involves professional oral and written communication with internal and external customers about application status, missing information, required documentation, and closing information.

The processor works with customers, loan officers, and branch colleagues to obtain required documents and orders and reviews property titles, appraisals, flood certifications, and income documents for accuracy and completeness. The role includes making welcome calls on new files, following the department’s call cadence throughout processing, and documenting contact attempts and results in the system of record so colleagues can understand file status.

The schedule is 40 hours per week, Monday through Friday, 8:15 a.m. to 5:00 p.m., with a hybrid schedule requiring four days in the office.

Requirements

• High school diploma or GED equivalent.
• Previous banking experience or experience in customer-facing roles.

Nice To Haves

• One to two years of home equity, mortgage, or loan processing experience.
• Spanish-speaking ability.

Responsibilities

• Review loan application documentation for compliance with bank requirements.
• Follow up on routine documentation requirements with customers, loan officers, branches, and other financial institutions.
• Complete reviews within department standards and enter clear, concise comments, edit information, and document application status in loan systems.
• Communicate professionally with internal and external customers about status requests, missing information, required documentation, and closing information.
• Work with customers, loan officers, and branch colleagues to obtain required documents.
• Order and review property titles, appraisals, flood certifications, and income documents for accuracy and completeness.
• Make welcome calls on new files and follow the department’s call cadence throughout processing.
• Document call cadence contacts and their results in the system of record.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED