Supervisor, Guest Arrival

SeaWorld•Philadelphia, PA

About The Position

The Supervisor, Guest Arrival helps lead park operations at Sesame Place, supporting a safe, clean environment and exceptional guest service. The role develops Assistant Supervisors, OJTs, and team members through training, feedback, and coaching; oversees assigned work areas and resources; and helps manage staffing and financial plans. The supervisor also assists the Director and Managers with operational improvement projects and resolves conflicts in accordance with company guidelines and strategic objectives.

Requirements

High school diploma or equivalent and at least 18 years of age.
At least 1 year of proven leadership experience and a good understanding of labor and expense management.
Ability to successfully complete provided CPR/AED training and certification.
Ability and willingness to become trained and certified in all areas within the Operations departments.
Excellent written and verbal communication skills, including comfort speaking in front of large groups of guests and team members.
Ability to multitask and adapt to changes in a fast-paced working environment.
Working knowledge of Microsoft Office applications.
Ability to stand for long periods; lift 25 pounds; push or pull 50 pounds; work at heights up to 60 feet and around water; and walk in sand.
Ability to assist in ride testing by riding all park rides.
Availability to work varying shifts or hours, which may include days, evenings, and nights.

Nice To Haves

2 or more years of leadership experience.
3 years of guest service experience.
Possession of or pursuit of a bachelor's degree.
Valid state driver's license and ability to obtain a company driver's license.
Comfort working at heights of 150 feet.

Responsibilities

Ensure a safe environment for team members, guests, and animals.
Develop Assistant Supervisors, OJTs, and team members through training, feedback, and coaching.
Maintain park cleanliness, conduct quality inspections of assigned areas, and follow up on improvement opportunities.
Ensure compliance with state and federal regulations, park policies, and department procedures.
Assist with creating and adjusting labor line schedules to maximize resources.
Maintain resources needed to complete work assignments.
Ensure assigned work areas remain within projected financial plans, including assigned revenue and expenses.
Assist the Director and Managers with projects to improve park operations.
Resolve conflicts between guests and/or team members by seeking win-win solutions within company guidelines and strategic objectives.
Ensure team members follow policies and procedures outlined in the team member handbook.
Ensure team members provide exceptional guest service.
Perform other miscellaneous tasks as required.