Guest Arrival Expert
About The Position
Guest Arrival Experts create memorable guest experiences from arrival through departure. They take the initiative to provide services that guide guests through these experiences, move around their work area to meet operational needs and guest requests, complete reports, and share information about local highlights. They make transactions feel like part of the guest experience. The role requires following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, contributing to a safe workplace, and maintaining a professional uniform, appearance, and communication. Guest Arrival Experts spend extended periods standing, sitting, or walking and perform hands-on work involving moving, lifting, carrying, pushing, pulling, and placing objects. Other reasonable job duties may be assigned. At The Ritz-Carlton, the role is guided by the brand’s Gold Standards, including its Employee Promise, Credo, and Service Values. The company describes its culture as welcoming, inclusive, and committed to equal opportunity and non-discrimination.
Requirements
- High school diploma or G.E.D. equivalent is preferred.
- No related work experience is required.
- No supervisory experience is required.
- No license or certification is required.
- Ability to stand, sit, or walk for extended periods.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.
Nice To Haves
- High school diploma or G.E.D. equivalent.
Responsibilities
- Guide guests through arrival and departure experiences.
- Provide a wide range of services and respond to guest requests.
- Process operational needs and complete reports.
- Share highlights of the local area with guests.
- Follow company policies and procedures and contribute to a safe workplace.
- Maintain confidentiality, protect company assets, and uphold quality standards.
- Maintain a professional uniform, personal appearance, and communication.
- Perform hands-on duties involving moving, lifting, carrying, pushing, pulling, and placing objects.
- Carry out other reasonable job duties as requested.
- Learn and exemplify The Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
