Supervisor, Guest Arrival

Sea World•Philadelphia, PA

About The Position

The Supervisor, Guest Arrival helps provide a safe, clean, and welcoming park environment for team members, guests, and animals. The role supports park operations by developing and coaching Assistant Supervisors, OJTs, and team members; maintaining service and cleanliness standards; ensuring compliance with regulations and park procedures; and assisting with labor scheduling, resource management, and financial plans. The Supervisor also helps improve park operations, resolves guest and team-member conflicts, and ensures exceptional guest service.

Requirements

High school diploma or equivalent and be at least 18 years old.
At least 1 year of proven leadership experience and a good understanding of labor and expense management.
Able to successfully complete provided CPR/AED training and certification.
Willing and able to become trained and certified in all areas within the Operations departments.
Excellent written and verbal communication skills, including comfort speaking in front of large groups of guests and team members.
Able to multitask and adapt to changes in a fast-paced working environment.
Working knowledge of Microsoft Office applications.
Able to stand for long periods, lift 25 pounds, push or pull 50 pounds, work at heights up to 60 feet, work around water, and walk in sand.
Able to assist in ride testing by riding all park rides.
Available to work varying shifts or hours, which may include days, evenings, and nights.

Nice To Haves

2 or more years of leadership experience.
3 years of guest service experience.
Possession of or pursuit of a bachelor’s degree.
A valid state driver’s license and ability to obtain a company driver’s license.
Comfort working at heights of up to 150 feet.

Responsibilities

Ensure a safe environment for team members, guests, and animals.
Develop Assistant Supervisors, OJTs, and team members through training, feedback, and coaching.
Maintain park cleanliness, conduct quality inspections of assigned areas, and follow up on improvement opportunities.
Ensure compliance with state and federal regulations, park policies, and department procedures.
Assist in creating and adjusting labor line schedules to maximize resources.
Maintain resources needed to complete work assignments.
Ensure assigned work areas stay within projected financial plans, including assigned revenue and expenses.
Assist the Director and Managers with projects to improve park operations.
Handle conflicts between guests and/or team members by seeking win-win solutions within company guidelines and strategic objectives.
Ensure team members follow policies and procedures in the team member handbook.
Ensure team members provide exceptional guest service.
Perform other miscellaneous tasks as required.