Supervisor, FSA

WellDyne•Lakeland, FL

8d•Onsite

About The Position

We are seeking a dedicated and experienced Supervisor for our FSA team in Lakeland, Florida. The Supervisor will oversee daily operations, ensure compliance with company policies and regulatory requirements, and lead a team to deliver exceptional service. The role calls for strong leadership skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The position is in a typical office environment and requires prolonged sitting in front of a computer. It also requires sufficient hand-eye coordination and manual dexterity to operate standard office equipment, including a computer and phone. Occasional high stress may arise when dealing with customers or clients, and some travel may be required.

Requirements

High school diploma or equivalent.
Proven experience in a supervisory role, preferably within a call center environment.
Excellent leadership, communication, and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Proficiency in Microsoft Office Suite and relevant software applications.
Detail-oriented with strong problem-solving abilities.

Nice To Haves

Associate’s or Bachelor’s degree.

Responsibilities

Supervise and support the FSA team to achieve operational goals and maintain high-quality standards.
Monitor workflow and productivity, providing coaching and feedback to team members.
Ensure compliance with applicable regulations, policies, and procedures.
Coordinate with other departments to resolve issues and improve processes.
Assist in training and developing staff to enhance skills and performance.
Prepare and analyze reports related to team performance and operational metrics.
Handle escalated customer inquiries and resolve complex issues efficiently.
Participate in recruitment and onboarding of new team members as needed.

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