Supervisor, FSA

WellDyne • Lakeland, FL

9d • Onsite

About The Position

We are seeking a dedicated and experienced Supervisor for the FSA team in Lakeland, Florida. The Supervisor oversees daily operations, ensures compliance with company policies and regulatory requirements, and leads the team in delivering exceptional service. The role requires strong leadership skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

The position is based in a typical office environment and involves prolonged sitting in front of a computer. It requires hand-eye coordination and manual dexterity to operate standard office, computer, and phone equipment. There may be occasional high stress when dealing with customers or clients, and some travel may be required.

Requirements

• High school diploma or equivalent required.
• Proven experience in a supervisory role, preferably within a call center environment.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite and relevant software applications.
• Detail-oriented with strong problem-solving abilities.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Supervise and support the FSA team to achieve operational goals and maintain high-quality standards.
• Monitor workflow and productivity, providing coaching and feedback to team members.
• Ensure compliance with applicable regulations, policies, and procedures.
• Coordinate with other departments to resolve issues and improve processes.
• Assist in training and developing staff to enhance skills and performance.
• Prepare and analyze reports related to team performance and operational metrics.
• Handle escalated customer inquiries and resolve complex issues efficiently.
• Participate in recruitment and onboarding of new team members as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED