Supervisor Front Desk
About The Position
At Hilton Grand Vacations, the Supervisor Front Desk leads a dedicated team to provide exceptional guest experiences from arrival through departure. The role oversees efficient check-in and check-out services, front office coordination with other departments, resolution of owner and guest concerns, and delivery of special services. It also includes personnel management, maintaining a cooperative work environment, supporting team member empowerment, monitoring payroll, inspecting equipment and supplies, assisting with guest activities as needed, and leading key control procedures. Other duties and special projects may be assigned by senior leadership.
Requirements
- Previous experience in a customer service role.
- Demonstrated leadership skills, including integrity, professionalism, and confidentiality.
- Excellent verbal and written communication skills.
- Proficiency in computer use and related software applications.
Nice To Haves
- Previous supervisory experience is preferred.
Responsibilities
- Lead efficient check-in and check-out services and coordinate front office activities with other departments to meet standards and provide excellent customer service.
- Coordinate and resolve problems arising from owner and guest concerns, with a focus on satisfaction.
- Ensure special services are provided to owners and guests.
- Handle personnel functions, including selection, orientation, training, performance reviews, counseling, scheduling, pay, and recognition.
- Maintain a positive, cooperative work environment between staff and management.
- Promote team member empowerment and ensure team members understand performance, uniform, and appearance standards.
- Supervise payroll hours and reports.
- Routinely inspect the department to ensure equipment is in proper working condition and supplies are stocked.
- Assist with owner and guest activities and recreation when needed by management.
- Lead key control procedures.
- Perform other duties and special projects as assigned by senior leadership.
Benefits
- Comprehensive health care options starting day 1.
- Travel Discounts Program with hotel rates worldwide.
- Employee Assistance Program.
- Learning and advancement opportunities.
- Flexible PTO plan for managers and above.
- Comprehensive 401(k) program with company match contributions.
- Employee stock purchase program.
- Additional exclusive employee perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
