HCVR Supervisor, Food Service-Brew Brothers (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

About The Position

The Food Service Supervisor oversees daily operations of assigned restaurant outlets, ensuring exceptional guest service, product quality, operational efficiency, and compliance with company, departmental, and regulatory standards. The role supports front- and back-of-house functions, including monitoring service delivery, addressing guest concerns, coaching Team Members, managing cash-handling procedures, and maintaining inventory and sanitation practices. The Supervisor prepares schedules, conducts pre-shift meetings, completes shift reports, and ensures timely communication between staff and management. The position emphasizes service recovery, team development, and guest engagement, and may include restaurant and pool operations. The Supervisor models the organization’s mission, values, ethics, and service culture; supports departmental plans and improvements; identifies operational challenges; coordinates staffing and workflow; monitors resources, supplies, labor, and performance indicators; and reports trends and improvement opportunities to management. The role also helps maintain a welcoming environment, resolves concerns, coaches and develops Team Members, and assists with onboarding and training. The position participates in employment decisions, including hiring, promotion, discipline, and termination, by providing recommendations that management gives particular weight.

Requirements

Must be 21 years of age or older.
High school diploma or GED required.
One year of experience in the Food & Beverage industry required.
RASP certification required; may be completed within 30 days of hire.
ServSafe certification required; may be completed within 90 days of hire.
Strong guest service, communication, decision-making, and teamwork skills.
Ability to multitask, prioritize, work closely with others, adapt, learn, and respond to direction.
Professional appearance and high personal hygiene standards.
Proficiency with Microsoft applications, including Excel.
Strong attention to detail, work ethic, and desire for continued growth.
Ability to remain mobile throughout the casino, stand for extended periods, and perform frequent physical movements.
Ability to lift up to 50 pounds and maneuver and tap a keg weighing 165 pounds.
Ability to respond to visual and auditory cues.
Effectiveness in fast-paced, high-pressure environments.
Ability to communicate clearly in English and follow instructions accurately.
Flexibility to work evenings, weekends, and holidays.
Ability to work amid varying noise, temperature, lighting, crowds, and air quality, including secondhand smoke.

Nice To Haves

Associate’s degree from an accredited educational institution or in a related field preferred.
Trade certifications or training preferred.
One year of supervisory experience in a hospitality environment preferred.

Responsibilities

Model the organization’s mission, values, ethics, and service culture in daily interactions and decisions.
Support departmental goals by helping implement plans, procedures, and management-led improvements.
Identify operational challenges and recommend practical solutions to improve efficiency and service quality.
Supervise daily activities in the assigned area to ensure accuracy, consistency, and compliance with established standards.
Coordinate staffing, task assignments, and workflow to meet operational needs and maintain service levels.
Ensure compliance with policies, procedures, and regulatory requirements; address issues promptly and escalate when necessary.
Monitor use of resources, supplies, and labor to support cost-effective operations.
Track key performance indicators and report trends, issues, and improvement opportunities to management.
Assist with process improvements that enhance productivity and operational outcomes.
Maintain a welcoming, professional environment that reflects brand and service expectations.
Resolve guest and internal partner concerns promptly and effectively, escalating when appropriate.
Use feedback and service observations to help improve the guest experience and uphold quality standards.
Guide, coach, and support Team Members to encourage strong performance and engagement.
Foster a positive, collaborative work environment that promotes communication, teamwork, and accountability.
Assist with onboarding, training, and skill development.
Participate in employment decisions by providing recommendations on hiring, promotion, discipline, and termination that are given particular weight by management.
Monitor service delivery and product quality; address guest concerns and support service recovery.
Manage cash-handling procedures and maintain proper inventory and sanitation practices.
Prepare schedules, conduct pre-shift meetings, complete shift reports, and communicate in a timely manner with staff and management.